ISMAILA FAFUNMI
Indianapolis,IN
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
14
14
years of professional experience
Work History
Technical Support Engineer
Field Nation
02.2024 - Current
- Diagnosed and resolved technical issues for clients using advanced troubleshooting techniques.
- Collaborated with cross-functional teams to enhance customer support processes and efficiency.
- Provided training and guidance to junior support staff on best practices and system tools.
- Implemented new ticketing software, improving incident resolution time significantly.
Automotive Technician
Unicor Industries
09.2019 - 02.2023
- Diagnosed and repaired automotive systems including engines, transmissions, and brakes.
- Performed routine maintenance tasks such as oil changes, tire rotations, and fluid checks.
- Implemented safety protocols to ensure compliance with industry standards during repair operations.
- Collaborated with service advisors to provide customers with detailed explanations of repair needs and costs.
- Maintained accurate records of repairs, parts used, and customer interactions in management software.
Warehouse Associate
walmart distribution center
12.2016 - 10.2018
- Shipped goods and materials.
- Contributed ideas on ways to improve or optimize warehousing procedures.
- Operated [Software Program] shipping system efficiently and accurately.
- Processed customs duties and fees quickly to release international shipments.
- Banded, wrapped, packaged and cleaned equipment.
- Stacked and transported all overstock to storage areas.
- Packed containers and re-packed damaged containers.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.
- Loaded and unloaded lots of delivery vans per shift.
Delivery Driver
Now Courier Inc
07.2016 - 08.2017
- Presented customers with bills and receipts and collected payments for goods delivered.
- Contacted customers prior to delivery to coordinate delivery times.
- Obtained signatures on all invoices and credits.
- Selected the most efficient routes in compliance with delivery instructions and fuel policy.
- Operated manual and mechanical equipment in a safe and efficient manner.
- Completed a daily pre-trip inspection checklist before first delivery of the day.
- Reported any errors found on delivery documents to supervisor.
Quality Inspector
AEL SPAN
09.2015 - 11.2016
- Completed evaluations by properly using various gauges, tools and equipment.
- Recommended corrective actions to minimize rate of product defects.
- Conducted material inspections of incoming aircraft.
- Performed [Time frame] reviews to check for defects.
- Implemented testing of highly available COTS applications in both Windows and Linux environments.
- Documented, filed and maintained proper inspection records and quality assurance documents.
- Reviewed maintenance documents and CBTS records for completion and accuracy prior to archiving and completion.
Warehouse Associate
Amazon fulfillment center
05.2013 - 07.2015
- Reported inventory balances and cycle counts in both the ERP and WMS systems.
- Implemented strategic shipping policies to achieve long and short-term sales targets.
- Selected products for specific routes according to pick sheets.
- Assembled product containers and crates.
- Worked at a rapid pace to meet tight deadlines.
- Communicated with floor managers to determine merchandise placement.
Pharmacy Technician
ominicare
02.2012 - 06.2015
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to ensure compliance with demands and needs.
- Prepared requisitions for drugs and supplies as directed by pharmacist.
- Communicated with insurance companies for billing purposes.
- Received and verified incoming drug inventories and reported discrepancies to lead pharmacist.
- Restocked shelves and prepared expired drugs for return.
- Verified prescriptions by contacting the physicians' office.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Maintained lines of communication with patients, providing instructions and general support.
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits.
- Prepared medication labels with item name and quantity.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Compiled customer demographic, allergy and medical history background.
- Verified labeled prescriptions using an 8-point check system.
- Entered orders into the system and filled medication orders.
Education
Bachelor of Science - Banking and finance
Ekiti State University
Nigeria01-2013
GED -
Kentucky Adult School
Leitchfield, KY04-2021
Skills
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- Incident management
- Diagnostic techniques
Languages
English
Full Professional
Timeline
Technical Support Engineer
Field Nation
02.2024 - Current
Automotive Technician
Unicor Industries
09.2019 - 02.2023
Warehouse Associate
walmart distribution center
12.2016 - 10.2018
Delivery Driver
Now Courier Inc
07.2016 - 08.2017
Quality Inspector
AEL SPAN
09.2015 - 11.2016
Warehouse Associate
Amazon fulfillment center
05.2013 - 07.2015
Pharmacy Technician
ominicare
02.2012 - 06.2015
Bachelor of Science - Banking and finance
Ekiti State University
GED -
Kentucky Adult School