Overview
Work History
Education
Skills
Accomplishments
Timeline
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Stephen Cilurso

Hallandale Beach,Florida

Overview

15
15
years of professional experience

Work History

Operations & Payroll Manager

Fulford Christian Academy
Miami, Florida
05.2018 - Current
  • Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing.
  • Set up and improved accounting systems and processes to meet business needs and maximize effectiveness of operations.
  • Tracked financial progress by creating monthly, quarterly and yearly income statements and balance sheets
  • Filed tax returns and prepared governmental reports in compliance with strict standards
  • Analyzed budgets, financial reports and projections for accurate reporting of financial standing
  • Performed calculations in payroll categories such as overtime, vacation and sick hours

Customer Service Representative

Chewy.com
Hollywood, Florida
09.2017 - 05.2018
  • Maintained customer service with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Answered customer telephone calls, emails and chats promptly and in appropriate manner
  • Operated with understanding, active listening, empathy and kindness with every customer interaction (Employee of the month award recipient)

Owner

Mountainside Take-out
Tannersville, PA
04.2014 - 08.2017
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
  • Determined business plan, mission statement and vision
  • Raised $60,000.00 in start up capital
  • Mapped income generating strategies to grow revenue
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales
  • Hired, trained and motivated staff to achieve business objectives and exceed expectations

Owner

Aspire Lawn Care
Stroudsburg , PA
04.2010 - 08.2017
  • Grew business from the beginning with $10,000.00 in revenue in year to ending it with $75,000.00
  • Grew business from the beginning have only 5 clients to ending with over 50 plus clients.
  • Conducted target market research to scope out industry competition and identify advantageous trends
  • Put together realistic budgets based upon expenses and revenue
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
  • Trained and motivated four employees to perform daily business functions

Education

Bachelor of Science - Hospitality Administration And Management

East Stroudsburg University
East Stroudsburg, PA
05.2015

B.S - Hospitality Management

Skills

  • Accounting principles
  • Business Planning & Solutions
  • Financial statements expertise
  • Reporting
  • Data entry
  • Finance
  • Budgeting
  • Payroll processing
  • Maintaining employee records
  • Account reconciliations

Accomplishments

Skills in basic accounting & knowledge with three year of experience working with different companies. Expert in financial planning and management with proven history of integrity, accuracy, reliability and skills in basic accounting, entrepreneurship and customer service. Meticulous, quick-learning worker committed to accuracy and efficiency.

Timeline

Operations & Payroll Manager

Fulford Christian Academy
05.2018 - Current

Customer Service Representative

Chewy.com
09.2017 - 05.2018

Owner

Mountainside Take-out
04.2014 - 08.2017

Owner

Aspire Lawn Care
04.2010 - 08.2017

Bachelor of Science - Hospitality Administration And Management

East Stroudsburg University

B.S - Hospitality Management

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Stephen Cilurso