Stephen Clark
Fort Worth,TX
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Dependable and service-focused delivery driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over several years delivers energetic approach to meeting expectations.
Successful warehouse manager offering strong background in supervising and mentoring several employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy.
Motivated professional with top-notch customer relations skills and understanding of successful merchandising. Skilled in labeling, shelving and organizing items. Offering several years of related experience and proven success the field.
Resourceful Warehouse Lead known for high productivity and efficient task completion. Specialized in inventory management, logistics coordination, and safety compliance. Excel in leadership, problem-solving, and time management to improve warehouse operations and team performance.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon
Fort Worth, TX
01.2019 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Customer Service Representative
Cheaper Than Dirt
10.2023 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Warehouse Lead
Walmart warehouse
Fort Worth, TX
11.2018 - 11.2023
- Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Facilitated communication between managers and staff regarding operational procedures and policies.
- Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
Forklift Operator
DHL Supply Chain
Fort Worth
06.2016 - 03.2018
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Ensured safety procedures were followed when operating forklifts.
- Loaded pallets onto trailers for shipment.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Checked expiration dates on products prior to stocking shelves or shipping out orders.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Used handheld scanners for warehouse management system compliance.
- Packaged, labeled and tagged goods before transfer.
Education
High School Diploma -
South Hills High School
Fort Worth, TX05-2005
Some College (No Degree) - Communications
Ranger College
Ranger, TXSkills
- Delivery logging
- Package scanning
- Commercial driving
- Logistics
- Positive attitude
- Excellent sense of direction
Timeline
Customer Service Representative
Cheaper Than Dirt
10.2023 - 09.2024
Delivery Driver
Amazon
01.2019 - Current
Warehouse Lead
Walmart warehouse
11.2018 - 11.2023
Forklift Operator
DHL Supply Chain
06.2016 - 03.2018
High School Diploma -
South Hills High School
Some College (No Degree) - Communications
Ranger College