Stephen Clayton
Wesley Chapel
Summary
Compassionate Medical Support Assistant at the Department of Veterans Affairs, skilled in IT troubleshooting and customer service. Enhanced patient satisfaction through efficient appointment scheduling and effective communication. Proven ability to maintain confidentiality and professionalism in high-stress environments, ensuring optimal care and support for veterans.
Overview
4
4
years of professional experience
Work History
Medical Support Assistant
Department of Veterans Affairs
01.2022 - Current
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Interviewed patients to verify and update demographic records.
Crew Member
Dunkin' Donuts
02.2021 - 04.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Bachelor of Arts - Information Technology
Colorado Technical University
Colorado Springs, CO06-2026
Skills
- IT troubleshooting
- End user support
- Device configuration
- Software updates
- Hardware upgrades
- Customer service
- LAN/WAN
- Product troubleshooting
- Business intelligence
Timeline
Medical Support Assistant
Department of Veterans Affairs
01.2022 - Current
Crew Member
Dunkin' Donuts
02.2021 - 04.2022
Bachelor of Arts - Information Technology
Colorado Technical University
Similar Profiles
Erika ClevengerErika Clevenger
Legal Administrative Specialist at Department Of Veterans Affairs, Veterans Benefits AdminLegal Administrative Specialist at Department Of Veterans Affairs, Veterans Benefits Admin
Carly MelewskiCarly Melewski
Human Resources Specialist, Information Systems at Department of Veterans Affairs, Veterans Health Administration Central OfficeHuman Resources Specialist, Information Systems at Department of Veterans Affairs, Veterans Health Administration Central Office
Laura ClarkLaura Clark
Quality Review Specialist/ Decision Review Officer at Department Of Veterans Affairs, Veterans Benefits AdminQuality Review Specialist/ Decision Review Officer at Department Of Veterans Affairs, Veterans Benefits Admin
Angela Antoinette PerkinsAngela Antoinette Perkins
Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration
Jhoanna Ordonez-WhiteJhoanna Ordonez-White
Accounts Receivable Specialist at B&F Johnstone SupplyAccounts Receivable Specialist at B&F Johnstone Supply