Stephen C. Stites

• Delivered exceptional customer service by resourcing hard to find item, managing orders and ensuring successful delivery.
• Accountable for several specific assigned large attributed accounts each meeting 1.6M - 2M in annual revenue.
• Collaborated with cross-functional teams to streamline order processing and fulfillment workflows.
• Utilized Oceana customized software to manage customer relationships and track sales opportunities effectively.

• Manage all aspects of a tool crib. (inventory control, customer service, purchasing)
• Managed inventory control, developed standard for optimal stock levels and minimizing shortages.
• Coordinated with suppliers to negotiate pricing and ensure timely deliveries of tools.
• Lead resolving critical tool shortages during high-demand periods by identifying alternative solutions or expediting orders from suppliers when necessary.
• Improved tool tracking accuracy by conducting thorough audits and reconciling discrepancies in inventory records.
• Supported continuous improvement initiatives by conducting root cause analysis aimed at addressing recurring problems within the operation.
• Implemented tool distribution system for improved inventory accuracy and streamlined tool distribution processes for multi shift operation.
• Collaborated with production to optimize purchasing strategies, ensuring cost-effective acquisition of essential tools.
• Collaborated with engineering team to identify and source specialized tools or equipment needed for specific projects, ensuring timely completion of tasks.
• Maintained open communication channels with cross-functional teams to address any concerns regarding tool availability or performance issues promptly.
• Developed comprehensive training programs for tool crib staff, improving their proficiency in tool crib operations and procedures
• Hired and managed tool crib support staff to include training on AS400, ASK, TALLA

• Inside sales professional for a fast paste electrical supply company
• Supported contractors, preparing comprehensive job quotation for projects. sourced materials, resolved questions and concerns regarding products, pricing and availability.
• Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Streamlined the inside sales process for improved efficiency and quicker response times to client inquiries.
• Mentored new Inside Sales staff, providing process training and coaching on best practices for achieving success in the role.

Worked with school music departments and private individuals to diagnose and repair brass and woodwind music instruments to ensure optimal performance.

• Managed all daily store operations including 1-3 employees
• Sales to include Customer Service, Accounts Receivable, and Collections
• Purchasing to include Inventory Management, Trend analysis, & Planning
• Accounting to include Accounts Payable, Cash Management, & Budgeting

• Job Quotations including material sourcing
• Specialized in sourcing hard to get specialty items for Job Quotes
• Provide technical support for other sales staff
• Counter Sales

• Job Quotations including vendor price negotiations
• Specialized in sourcing hard to get specialty items for Job Quotes
• Provide technical support for sales staff including training employees on software utilization
• 2003 to 2006 - Inside Sales
• 2002 to 2003 - Sales Counter Supervisor
• Responsible for Scheduling Employees
• Customer Service
• 1998 to 2002 - Sales Counter Associate
• Customer Service

• Preventative Maintenance of lottery terminals for 220 retailers in 10 counties.
• Repair and installation of lottery equipment

• Inventory control
• Shipping
• Receiving
• Employee Training
• Local Deliveries

• Worked while going to school as
• Cashier
• Stock Clerk
• Produce Assistant
• Delivery