Stephen Dalaba
Saint Helens,OR
Summary
Dynamic and safety-focused professional with extensive experience as a Train Conductor at UPRR, excelling in train operations and dispatch communication. Proven ability to enhance operational efficiency through effective problem-solving and teamwork, ensuring compliance with safety standards while delivering exceptional service. Skilled in route planning and maintaining safety protocols.
Railway professional prepared for responsibilities in train operations, safety, and coordination. Possesses track record of ensuring timely departures and arrivals while maintaining high safety standards. Focused on team collaboration and adaptable to changing operational needs. Skilled in route planning, communication, and problem resolution.
Overview
15
15
years of professional experience
Work History
Train Conductor
UPRR
02.2024 - Current
- Operated trains safely and efficiently, adhering to all safety regulations and protocols.
- Monitored train systems and equipment, identifying issues for timely resolution.
- Communicated effectively with dispatchers and crew, ensuring coordinated operations.
- Conducted inspections of train cars and cargo for compliance with safety standards.
- Communicated with train dispatchers to obtain and adjust directions.
- Performed daily inspections on switches.
Tow Truck Driver
New House Towing
06.2022 - 02.2024
- Operated tow trucks to transport vehicles safely and efficiently.
- Conducted vehicle inspections to ensure operational safety compliance.
- Assisted in on-site vehicle recovery during emergencies and breakdowns.
- Communicated effectively with dispatch to coordinate towing assignments.
- Provided exceptional customer service, addressing client inquiries and concerns.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Tow Truck Driver
Northwestern Towing
05.2021 - 07.2022
- Maintained accurate records of services rendered and vehicle conditions.
- Trained new team members on towing procedures and safety protocols.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
Fast Food Worker
Jimmy John's Gourmet Sandwiches
02.2021 - 04.2022
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Collaborated with team members to maintain smooth workflow during peak hours.
- Processed transactions accurately, handling cash and credit card payments swiftly.
Paratransit Driver
First Transit
02.2011 - 06.2020
- Ensured timely and safe transportation for passengers with disabilities and special needs.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Navigated routes efficiently using GPS and knowledge of local traffic patterns.
- Provided exceptional customer service, assisting passengers in boarding and disembarking safely.
- Coordinated with dispatch to manage schedule changes and address passenger inquiries promptly.
- Maintained accurate records of trips, including passenger counts and incident reports.
- Trained new drivers on safety protocols, route navigation, and company policies.
- Implemented process improvements to enhance operational efficiency and reduce delays in service.
- Maintained full understanding of local roads and traffic patterns.
Education
High School Diploma -
Jefferson High
Portland, ORSkills
- Maintaining safety
- Switching cars
- Making announcements
- Train operation
- Timetable adherence
- Route planning
- Safety management
- Hazmat procedures
- Managing yard switching
- Train operations
- Train assembly
- Dispatch communication
- Track switching
- Coupling and uncoupling
Languages
English
Timeline
Train Conductor
UPRR
02.2024 - Current
Tow Truck Driver
New House Towing
06.2022 - 02.2024
Tow Truck Driver
Northwestern Towing
05.2021 - 07.2022
Fast Food Worker
Jimmy John's Gourmet Sandwiches
02.2021 - 04.2022
Paratransit Driver
First Transit
02.2011 - 06.2020
High School Diploma -
Jefferson High