Stephen Davenport
Spokane,WA
Overview
22
22
years of professional experience
Work History
Delivery Driver
Uber Eats, Door Dash And Grubhub
11.2017 - Current
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Claims Representative
Amica Insurance
06.2022 - 06.2023
- Worked productively in fast-moving work environment to process first notice of loss claims calls.
- Obtained insurance adjusters license in timely manner and met or exceeded company metrics and customer expectations.
Customer Service Representative
Insurance Auto Auction
08.2019 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Collections Agent
Toyota Financial Services
11.2017 - 11.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
Collections Agent
Alliance Data
10.2014 - 12.2016
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Auto Sales Associate
Spears Auto Sales
09.2006 - 10.2013
- Collaborated with service department to address any post-sale issues or inquiries from customers.
- Enhanced dealership reputation by delivering exceptional customer service experiences.
- Resolved customer concerns promptly, ensuring their overall satisfaction throughout purchasing process.
Manager / Sales
Big O Tires & Service Center
11.2002 - 09.2006
- Ensured proper documentation of all repairs performed by technicians for warranty compliance purposes.
- Developed strong rapport with clients, leading to repeat business and referrals.
- Utilized strong organizational skills to maintain clean and efficient service department workspace, promoting professional image.
Education
High School Diploma -
Central Valley High School
Veradale WATimeline
Claims Representative
Amica Insurance
06.2022 - 06.2023
Customer Service Representative
Insurance Auto Auction
08.2019 - 07.2020
Delivery Driver
Uber Eats, Door Dash And Grubhub
11.2017 - Current
Collections Agent
Toyota Financial Services
11.2017 - 11.2018
Collections Agent
Alliance Data
10.2014 - 12.2016
Auto Sales Associate
Spears Auto Sales
09.2006 - 10.2013
Manager / Sales
Big O Tires & Service Center
11.2002 - 09.2006
High School Diploma -
Central Valley High School