Overview
Work History
Education
Timeline
Generic

Stephen Davenport

Spokane,WA

Overview

22
22
years of professional experience

Work History

Delivery Driver

Uber Eats, Door Dash And Grubhub
11.2017 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Claims Representative

Amica Insurance
06.2022 - 06.2023
  • Worked productively in fast-moving work environment to process first notice of loss claims calls.
  • Obtained insurance adjusters license in timely manner and met or exceeded company metrics and customer expectations.

Customer Service Representative

Insurance Auto Auction
08.2019 - 07.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Collections Agent

Toyota Financial Services
11.2017 - 11.2018
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Achieved performance goals on consistent basis.

Collections Agent

Alliance Data
10.2014 - 12.2016
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Auto Sales Associate

Spears Auto Sales
09.2006 - 10.2013
  • Collaborated with service department to address any post-sale issues or inquiries from customers.
  • Enhanced dealership reputation by delivering exceptional customer service experiences.
  • Resolved customer concerns promptly, ensuring their overall satisfaction throughout purchasing process.

Manager / Sales

Big O Tires & Service Center
11.2002 - 09.2006
  • Ensured proper documentation of all repairs performed by technicians for warranty compliance purposes.
  • Developed strong rapport with clients, leading to repeat business and referrals.
  • Utilized strong organizational skills to maintain clean and efficient service department workspace, promoting professional image.

Education

High School Diploma -

Central Valley High School
Veradale WA

Timeline

Claims Representative

Amica Insurance
06.2022 - 06.2023

Customer Service Representative

Insurance Auto Auction
08.2019 - 07.2020

Delivery Driver

Uber Eats, Door Dash And Grubhub
11.2017 - Current

Collections Agent

Toyota Financial Services
11.2017 - 11.2018

Collections Agent

Alliance Data
10.2014 - 12.2016

Auto Sales Associate

Spears Auto Sales
09.2006 - 10.2013

Manager / Sales

Big O Tires & Service Center
11.2002 - 09.2006

High School Diploma -

Central Valley High School
Stephen Davenport