Stephen Davis

• Managed and facilitated product testing and implementation of new system code enhancements for production environments (approx. 75 per year).
• Increased on-time implementation rates from 25% to 95+% through Agile principles.
• Created transaction automation opportunities to increase production and reduce expenses.
• Developed and enacted end-to-end processes and procedures utilized by multiple lines of business.
• Strengthened vendor relationships through consistent cooperation and communication avenues.

Mortgage Originations

• Managed team of 50+ sales staff and Supervisors, focusing on Refinance products.
• Oversaw change management initiatives, ensuring smooth transitions during periods of organizational restructuring and process improvements.
• Trained staff on multiple procedural initiatives to reduce point-of-sale to decision making timelines (90 days to 30 days or less).

Loss Mitigation

• Assisted in creation of new department (200+ staff) to meet government regulatory directives for banking transactions.
• Reduced company foreclosure rates with various modification/workout models to minimize bank-owned asset exposure and allow Customers to maintain home ownership.
• Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.