Stephen DeFrancis
Glenside,PA
Summary
Results driven VoIP Network Engineer with hands on experience in the operations and support of enterprise voice communication systems. Proven expertise in deploying, configuring, and maintaining VoIP infrastructure across NetSapiens, Microsoft Teams Grandstream, and Yealink platforms, supporting over 2000 organizations. Adept at troubleshooting complex call quality issues, performing system diagnostics, and minimizing downtime through proactive monitoring and rapid incident response. Skilled in endpoint provisioning and QoS optimization to ensure reliable, high-performance voice services. Committed to delivering seamless communication experiences and driving operational efficiency across multi-site environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
VoIP Network Engineer
Axxess Networks
Blue Bell, PA
01.2024 - Current
- Design and implement VoIP solutions to enhance communication efficiency across networks.
- Conduct troubleshooting and resolution of network issues to maintain service reliability.
- Configure and managed VoIP hardware, including Routers, Switches, Wireless Access Points, VPN's.
- Analyze network traffic patterns to identify areas for improvement in bandwidth allocation.
- Improved customer satisfaction with effective troubleshooting and resolution of VoIP issues.
- Increased efficiency in network operations through continuous monitoring of performance metrics and implementing necessary adjustments.
Education
Bachelor of Science - Computer And Information Systems
Manor College
Jenkintown, PA05-2024
Associate of Science - Criminal Justice
Manor College
Jenkintown, PA05-2020
Skills
- LAN/WAN
- Switches and Routers
- Session Initiation Protocol
- Network Monitoring/Troubleshooting
- Strong Troubleshooting Skills
- Call Routing
- Quality of Service
- Transport Layer Protocols
Certification
- Grandstream Certified Professional (Wireless)
- Grandstream Certified Professional (Routing & Switching)
Timeline
VoIP Network Engineer
Axxess Networks
01.2024 - Current
Bachelor of Science - Computer And Information Systems
Manor College
Associate of Science - Criminal Justice
Manor College