Stephen Dorsey
The Bronx
Summary
Dedicated security professional with extensive experience at Allied Universal, skilled in CCTV monitoring and effective communication. Proven track record in enhancing safety protocols and streamlining visitor processes. Recognized for exceptional customer service and reliability, ensuring a secure environment while fostering positive relationships with guests and team members.
Overview
4
4
years of professional experience
Work History
Security Guard
Allied Universal
01.2024 - Current
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Furniture Mover
Basic Moving
06.2022 - 08.2023
- Operated moving equipment to transport furniture efficiently and safely.
- Collaborated with team members to load and unload items, ensuring proper handling techniques.
- Maintained cleanliness and organization of work area to promote safety standards.
- Assisted in disassembling and reassembling furniture for secure transport.
- Adapted quickly to varying job sites and client needs, enhancing service efficiency.
- Arranged items at destination according to customer requests and instructions.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Security Guard
Explorer Security Services
08.2021 - 05.2022
- Conducted regular patrols to identify and address potential security concerns proactively.
- Documented daily activities and incidents accurately in logbooks for reporting purposes.
- Trained new staff on security policies, procedures, and effective communication techniques.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Examined doors, windows and gates to verify security.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Assisted in developing and implementing emergency response procedures for various scenarios.
Education
High School Diploma -
Wings Academy
The Bronx, NYSkills
- Verbal and written communication
- Patrolling
- CCTV monitoring
- Customer service
- Workplace safety
- First aid certified
- Relationship Building
- Patience
- Observant
- Reliability
- Report Writing
- Security procedures
- Work ethic
Timeline
Security Guard
Allied Universal
01.2024 - Current
Furniture Mover
Basic Moving
06.2022 - 08.2023
Security Guard
Explorer Security Services
08.2021 - 05.2022
High School Diploma -
Wings Academy