Stephen Ellis Jr
Chicago,IL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tutor Corp
CPS
Chicago, IL
11.2023 - Current
- Provides comprehensive feedback on student progress, including areas for improvement and successes.
- Demonstrates various teaching techniques to engage students in the learning process.
- Maintains d accurate records of student attendance and progress.
- Organizeses group activities that allowed students to practice problem-solving skills collaboratively.
- Monitors student performance on assignments and assessments throughout the year.
- Supports teachers in implementing new curriculum initiatives.
- Helps students review and understand previous lessons to make connection with new lesson.
Service Advocate
Target
Norridge, IL
09.2022 - 12.2023
- Answered customer inquiries via phone and email, providing information on products and services
- Handled customer complaints in a professional manner, escalating as necessary to ensure resolution.
- Processed customer returns and exchanges in accordance with store policy.
- Assisted in customers with resolving issues related to their return or exchange, such as locating receipts.
- Verified that all returned items were in original condition and included proper packaging and accessories.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Youth Worker
Sinai Community Institute, After School Program
Chicago, IL
08.2019 - 08.2022
- Facilitated group discussions, activities, and workshops for youths on a variety of topics.
- Participated in recreational activities such as sports, games, field trips, and arts and crafts.
- Monitored children's play activities to ensure safety.
- Ensured proper supervision of all activities including outdoor playtime.
- Engaged children in creative play activities such as art projects, music time, story time.
- Enforced rules to teach good manners and maintain safe environment.
Associate
Potbelly Sandwich Shop
Chicago, IL
02.2022 - 07.2022
- In charge of Food Prep that will be in charge of slicing and prepping meats, cheeses, and vegetables so we are ready to make sandwiches and salads for our customers
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Organized storage areas for efficient usage of space.
Seasonal Sales Associate
Journeys
Chicago, IL
11.2021 - 02.2022
- Welcoming the customers into the store, and then asking if they need help with anything
- Working the cash register
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Developed promotional strategies to increase sales volume.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Education
General Education, AP History -
Disney II Magnet School
Chicago, IL06.2022
Skills
- Customer Service Background
- Decision-Making Skills
- Work Planning and Organization
- Problem-Solving
- Active Listening
- Public Speaking
- Critical Thinking
Certification
- AWARDS Gold Medal in Young Scholars program
Accomplishments
Gold Medal in Young Scholars program
Timeline
Tutor Corp
CPS
11.2023 - Current
Service Advocate
Target
09.2022 - 12.2023
Associate
Potbelly Sandwich Shop
02.2022 - 07.2022
Seasonal Sales Associate
Journeys
11.2021 - 02.2022
Youth Worker
Sinai Community Institute, After School Program
08.2019 - 08.2022
General Education, AP History -
Disney II Magnet School
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