Andrea J Lopez Diaz
Chicago,IL
Summary
Seeking a positional bilingual role where I can demonstrate my excellent communication skills with the public, peers, and supervisors. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Ready to build confidence and skills in struggling learners. Friendly, personable and compassionate.
Overview
10
10
years of professional experience
Work History
Tutor Corp
Chicago Public Schools CPS
Chicago, IL
04.2024 - Current
- Prepared handouts, study materials and other teaching aids.
- Assisted students of varying skill levels with understanding and excelling in studies.
- Guided students, teaching methods for working assignments and determining correct solutions.
- Attended training sessions, enhancing tutoring practices and techniques.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Provided feedback on written assignments to improve writing skills and academic performance.
- Assessed students' progress through regular quizzes and feedback sessions.
Associate Banker
JPMorgan Chase
Chicago, IL
10.2021 - 09.2023
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Participated in team meetings to discuss performance metrics and strategies for improvement.
- Assisted in training new employees as needed.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Completed thorough and accurate documentation for money movements, deposits, or withdrawals.
- Modified, opened, and closed customer accounts.
- Managed over $80,000 or more in cash.
- Audit and balance the vault when needed.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Received and counted daily inventories of cash, drafts and checks.
Personal Banker
Fifth Third Bank
Chicago , IL
04.2021 - 10.2021
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Obtained credit records from various reporting agencies to open new accounts.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Conducted account openings and closings for clients.
- Refer clients to in-house financial experts when necessary, by presenting financial products and services to existing and prospective customers.
- Develops and deepens customer relationships by providing outstanding customer service, following a focused cross-selling strategy.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Managed over $80,000 or more in cash daily.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
Teller
Currency Exchange
Chicago, IL
08.2019 - 03.2021
- Cash handling and computer proficiency, with strong communication skills.
- Used to working alone and under pressure with little to no supervision.
- Bought, sold, and handled an average of $80,000 worth of foreign currency daily.
- Took in cashier's checks, personal checks, and money orders.
- Ensure the quality of service by hand-counting currency and walking customers through each transaction, no matter how high or low the financial amount is.
- Performed daily reconciliation of teller drawer within established limits.
- Managed over $10,000 or more in cash daily.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Supervisor
Wingstop Restaurant
Chicago, IL
05.2016 - 07.2019
- Trained new employees on company policies and procedures.
- Complied with company policies, objectives and communication goals.
- Welcome customers with a smile and a great attitude.
- Handle all catering orders and special issues.
- Identify and resolve performance issues and opportunities for the team members to arise.
- Supervise all hourly staff, provide work direction, performance reviews, and coaching.
- Manage inventory for my shift, and order supplies.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Waitress
Taconazo
Chicago, IL
01.2015 - 05.2016
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated daily specials to customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Participated in team meetings to discuss new menu items or changes in policy.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Developed positive relationships with regular customers through friendly conversation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
High School Diploma -
Lincoln Park
Chicago06-2017
Skills
- Excellent communication and interpersonal skills
- Ability to work under pressure
- Good team player and problem solver
- Good phone and computer skills
- High level of organizational skills
- Adaptability and responsiveness
- Trusted key holder
- Multi-tasking skills
- Accurate money handling
- Quick learner
- Store opening/closing procedures
- Great customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Tutor Corp
Chicago Public Schools CPS
04.2024 - Current
Associate Banker
JPMorgan Chase
10.2021 - 09.2023
Personal Banker
Fifth Third Bank
04.2021 - 10.2021
Teller
Currency Exchange
08.2019 - 03.2021
Supervisor
Wingstop Restaurant
05.2016 - 07.2019
Waitress
Taconazo
01.2015 - 05.2016
High School Diploma -
Lincoln Park
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