Stephen Eng
Long Island City,NY
Summary
Dedicated Museum Protection Officer with extensive experience in emergency response and conflict resolution. Proven track record in enhancing safety measures and fostering collaboration for a secure environment.
Overview
19
19
years of professional experience
16
16
Certification
Work History
Museum Protection Officer
Smithsonian Institution
New York, NY
10.2007 - 09.2026
- Monitored security systems to ensure safety of exhibits and visitors.
- Conducted regular patrols to identify and mitigate potential risks.
- Trained new staff on emergency response procedures and security protocols.
- Developed incident reports detailing observations and responses for management review.
- Implemented safety improvements, enhancing visitor experience and operational efficiency
- Trained new Protection Officers on company policies, standard operating procedures, and best practices for effective security operations.
- Demonstrated exceptional attention-to-detail within daily tasks, contributing to a reduction in security vulnerabilities.
- Improved communication between team members through the implementation of efficient reporting procedures and documentation practices.
- Increased knowledge of emerging threats through continuous training sessions that improved adaptability in diverse situations.
- Enhanced security measures by conducting thorough patrols and addressing potential weaknesses in facility protection.
- Reduced risk of security breaches by consistently monitoring surveillance systems and responding to alarms promptly.
- Managed crisis situations calmly under pressure while directing appropriate actions during emergency responses.
- Maintained a safe environment for staff and visitors with regular safety inspections and adherence to established protocols.
- Contributed to a positive work environment by fostering teamwork among officers and promoting professional growth opportunities.
- Ensured compliance with relevant laws, regulations, and company guidelines while executing all protection duties effectively.
- Safeguarded sensitive information by maintaining strict confidentiality standards while managing access to secure locations within facilities.
- Implemented strong interpersonal skills to manage conflicts professionally when resolving disputes between individuals onsite.
- Enforced access control policies by verifying identification, granting or denying entry, and maintaining accurate records of visitors.
- Provided excellent customer service as an approachable security presence for employees, guests, and clients.
- Prevented thefts and property damage through proactive surveillance and immediate intervention when necessary.
Education
No Degree - Liberal Arts
New York City College of Technology
Brooklyn, NYSkills
- Workplace safety
- Threat assessment
- Firearms proficiency
- Teamwork and collaboration
- Reliability
- Effective communication
- Relationship building
- Team building
- Interpersonal skills
- Client relations
- Conflict resolution
- Professionalism
- Incident reporting
- Interpersonal communication
- Emergency response
- Communication skills
Certification
1. Bloodborne Pathogens Safety
2. Cold Stress Safety
3. Driving Safety
4. Ergonomics Safety
5. Fire Extinguisher Operational Portable
6. Fire Safety General
7. First Aid, CPR and AED
8. Hazards to Outdoor Workers
9. Heat Stress Safety
10. Ladder Safety
11. Personal Protective Equipment
12. Radiation Safety Ionizing
13. Slips, Trips and Falls
14. Be The Manager People Won't Leave
15. Leadership Foundation
16. De Escalation