Stephen Farish
Altamonte Springs,Florida
Summary
Dynamic operations and logistics professional with 10+ years of experience in the ceramic tile industry. Diplomatic communicator dedicated to excellence building relationships and serving customers. Level-headed motivator who is respectful of others and empowers diverse groups to achieve goals. Effective leader who exceeds challenges and provides results.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Dal Tile Corporation
Orlando, FL
09.2014 - 09.2023
- Daily entry of 100+ high volume customers’ warehouse and direct orders
- Scheduled $50-$150K daily deliveries for 18 high-volume customers
- Consistently resolved customer challenges for on-time deliveries.
Apartment Maintenance Technician
Concord Management
Maitland, FL
11.2012 - 07.2014
- Complete assigned daily customer work orders related to plumbing, electrical, HVAC, painting
- Conducted PM inspections on 160 - 240-unit complexes.
Branch Manager
D&B Tile Distributors
Orlando, FL
03.2002 - 09.2010
- Planned, organized, and managed staff of 15 in daily customer service, warehouse and sales activities, including evaluating client project needs, developing innovative marketing and promotional strategies from concept to implementation, and monitoring projects to ensure quality customer service in compliance with targeted corporate goals and aims
- Achieved 300% increase in sales from 2002-2006
- Spearheaded all aspects of construction of the new 24,000 sf Orlando facility from 2004-2005.
Education
Some College (No Degree) - Business Management
Northern VA Community College
Alexandria, VAGeneral Studies -
Woodbridge Senior High School
Skills
- Problem Solving
- Communication Skills
- Strong Work Ethic
- Team Management
- Customer Service Oriented
- Detail Oriented
- Computer Skills
- Sales Experience
- Self-Motivated
- Results Oriented
- Supervise Others
- Time Management
Personal Information
Title: Operations Logistics Manager
Volunteer Experience
- Volunteered for six years as a Firefighter, Emergency Apparatus Driver and Fire Sergeant with Occoquan Woodbridge Lorton Volunteer Fire Department
- Mentored couples in Marriage Preparation Class at Northland Church for two years
- Teaching Third and Fourth graders as a Children’s Leader with Bible Study Fellowship for 7 years
- Serve meals to foster family monthly through Northland Church for two years
- Volunteer as a High School Ministry Leader for Eleventh Grade young men at Northland Church
Timeline
Customer Service Representative
Dal Tile Corporation
09.2014 - 09.2023
Apartment Maintenance Technician
Concord Management
11.2012 - 07.2014
Branch Manager
D&B Tile Distributors
03.2002 - 09.2010
Some College (No Degree) - Business Management
Northern VA Community College
General Studies -
Woodbridge Senior High School
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