Stephen Ficarola
Orlando,Florida
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
CEO
2 Bros Collectibles LLC
Orlando, FL
11.2023 - Current
- Established foundational processes for business operations.
- Developed innovative sales and marketing strategies to facilitate business.
- Developed key operational initiatives to drive and maintain substantial business growth.
- YouTube Content Creation, Community Builder, and Entertainer.
Starbucks Barista
Marriott International, Inc.
Orlando, FL
08.2022 - Current
- Followed exact recipes for mixing and preparing beverage and food items.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Provide exceptional customer service as a cashier by moving the lines very fast and efficiently.
Steward
Marriott International, Inc.
Orlando, FL
01.2022 - 08.2022
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Reduced dish breakage by carefully handling delicate items during the washing process.
Fulfillment Center Associate
Amazon
Lakeland, FL
06.2019 - 10.2021
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Packaged fragile items with cushioning material.
- Loaded and unloaded items from production line.
- Loaded items onto conveyor belts and pallets.
Education
No Degree - Liberal Arts And Sciences
Polk State College
Winter Haven, FLSkills
- Sales expertise
- Coffee expertise
- Team Leadership
- Product Advertising
- Cash Register Operation
- Product Upselling
- Front of House Operations
- Hospitality and Professionalism
- Friendly and outgoing
- Problem-Solving
- Exceptional customer service
Timeline
CEO
2 Bros Collectibles LLC
11.2023 - Current
Starbucks Barista
Marriott International, Inc.
08.2022 - Current
Steward
Marriott International, Inc.
01.2022 - 08.2022
Fulfillment Center Associate
Amazon
06.2019 - 10.2021
No Degree - Liberal Arts And Sciences
Polk State College