Hi, I’m
Stephen Fisher
Philadelphia
Summary
Highly skilled and motivated Customer Service Representative with two years of experience supporting B2B accounts in the lighting and furniture industry. Proven ability to manage high call volumes (10-20 per day) and respond to 50-65 emails daily. Expert in assisting high priority vendors and showrooms across the U.S. Strong proficiency in using software tools like NetSuite and SPS to provide product information, process customer orders, and handle shipping inquiries. Adept at managing complex customer inquiries and delivering high-quality service in a fast-paced environment. Committed to ensuring customer satisfaction through proactive communication, technical expertise, and efficient issue resolution.
Overview
8
years of professional experience
1
Certification
Work History
Elegant Lighting & Furniture
Customer Service Representative
10.2023 - Current
Job overview
- Handle 10-20 calls and 50-65 emails daily, providing expert support to Ferguson Enterprises accounts across the U.S. and resolving a wide range of customer inquiries.
- Operate SPS and NetSuite to process, edit, and manage orders, ensuring accuracy and timely resolution of any issues related to order discrepancies and inventory.
- Collaborate with cross-functional teams to ensure smooth order fulfillment and optimize inventory management for on-time deliveries.
- Offer in-depth product knowledge and technical specifications to vendors and showrooms, helping them make informed decisions for their retail customers.
Freelance
Non-Profit Event Planner
04.2018 - 09.2021
Job overview
- Coordinated all aspects of the events, including venue selection, vendor negotiations, budget management, and event logistics
- Developed and executed a comprehensive marketing and promotion strategy, resulting in higher ticket sales allowing us to fundraise for various non-profits
Crater Lake National Park
Safety & Maintenance Intern
06.2017 - 09.2017
Job overview
- Created a Microsoft Access database for inventorying, classifying, and producing reports to better organize on-site hazardous materials for meeting GHS standards
- Held a presentation on how to properly utilize the completed database while performing an in-person demonstration to the 7 chiefs effectively conveying complex information in a clear and concise manner
Education
Stockton UniversityGalloway, NJ
BA from Sustainability: Policy & Economy
05.2018
Skills
- Customer service
- Data entry
- Microsoft Office Suite
- Data Analysis
- Inventory Management
- B2B Customer Relations
- NetSuite
- SPS Software
Accomplishments
Earned Rookies of the Year award in 2023 at Elegant Lighting and Furniture.
Certificationsskillsinterests
Google Data Analytics Professional Cert, 06/01/23, Data Cleaning (Excel/SQL), Data Analysis (R programming), Data Visualization (Tableau), Pivot Tables
Certification
Google Data Analytics Professional Certificate
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Elegant Lighting & Furniture
10.2023 - Current
Non-Profit Event Planner
Freelance
04.2018 - 09.2021
Safety & Maintenance Intern
Crater Lake National Park
06.2017 - 09.2017
Google Data Analytics Professional Certificate
Stockton University
BA from Sustainability: Policy & Economy
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