Stephen Fitchett
Wilmington,NC
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Travel Coordinator
Vacation Village Resorts
Yorktown, Virginia
10.2020 - 08.2025
- Presented and sold timeshare travel packages to prospective customers, explaining package options and travel benefits
- Coordinated travel dates and schedules based on customer availability, ensuring seamless booking experiences
- Verified customer qualifications prior to booking, maintaining compliance and enhancing customer satisfaction
- Collected deposits and accurately processed bookings, facilitating smooth travel arrangements for customers
- Worked in a commission-only sales role, relying on strong communication and follow-through to close sales
Lead Generator
Vacation Village Resorts
Yorktown, Virginia
02.2020 - 08.2020
- Qualified leads for vacation ownership sales at Vacation Village Resorts. for resort sales at Vacation Village Resorts.
- Engaged with potential clients through proactive communication efforts. through outbound calls and follow-up conversations.
- Recorded lead details in CRM systems and guest databases.
- Explained vacation packages, promotions, and ownership options to callers.
- Identified valuable leads through several key methods, including social media, networking events, and targeted marketing.
- Utilized email campaigns to reach out to prospective clients.
Initial Contact Person
Vacation Village Resorts
Yorktown, Virginia
01.2018 - 02.2020
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Server
Cheddar's
Newport News, Virginia
08.2017 - 01.2018
- Delivered attentive table service with Cheddar's guest-focused hospitality
- Provided excellent customer service to ensure satisfaction.
- Checked guest satisfaction and resolved concerns promptly
- Presented menu items and daily specials with accurate product knowledge
- Took orders accurately and entered requests into POS system
- Coordinated food delivery with kitchen staff and expo team
- Followed Cheddar’s service standards, cleanliness, and side work routines
- Supported team communication during busy dining room operations
Apprentice Electrician
Gault Electric
Newport News, Virginia
06.2017 - 08.2017
- Installed electrical wiring and fixtures, including outlets, switches, circuit breakers, junction boxes, and wall sockets, contributing to overall project completion.
- Assisted with electrical installation tasks, adding new wiring and adjusting breaker boxes to support efficient system functionality.
- Measured, cut, and bent conduit using hand tools and power tools.
- Collaborated with Gault Electric electricians on conduit installation and wire pulls to ensure timely project completion.
- Followed electrical codes, blueprints, and safety procedures at Gault Electric sites.
Education
Menchville High School
Newport News, VirginiaSkills
- Travel booking systems
- Reservation management
- Itinerary coordination
- CRM data entry
- Lead generation
- Sales demonstrations
- Sales closing
- Sales follow-through
- Customer relationship management
- Effective communication
Accomplishments
- Vacation Village Resorts 2018: Rookie of the Year Award
- Vacation Village Resorts 2023: Travel Coordinator of the Year
Timeline
Travel Coordinator
Vacation Village Resorts
10.2020 - 08.2025
Lead Generator
Vacation Village Resorts
02.2020 - 08.2020
Initial Contact Person
Vacation Village Resorts
01.2018 - 02.2020
Server
Cheddar's
08.2017 - 01.2018
Apprentice Electrician
Gault Electric
06.2017 - 08.2017
Menchville High School