Stephen Franklin
Providence Forge,VA
Summary
Patient-oriented Clinical Coordinator experienced in staff scheduling, inventory management, and adherence to patient care treatment protocols. Enhanced patient satisfaction by fostering team collaboration and maintaining regulatory compliance in clinical operations. Improved operational efficiency within healthcare environments through effective leadership and strategic coordination.
Overview
8
8
years of post-secondary education
35
35
years of professional experience
Work History
Lead Clinical Coordinator
VCUHEALTH
Richmond, Virginia
07.2003 - 01.2024
- Coordinated clinical operations across multiple departments to enhance patient care.
- Led response teams during all code blue emergencies in the ICU and led the team during clinical emergencies.
- Provided immediate support to nurses during patient emergencies so that we could intervene quickly to prevent further complications.
- Supported doctors during urgent bedside surgical procedures if the patient was too unstable to travel to the main OR.
- Facilitated communication between healthcare providers and patients for optimal service delivery.
- Managed patient intake processes to streamline workflows and improve efficiency.
- Oversaw staff scheduling to ensure adequate coverage and support for clinical teams.
- Implemented training programs for new staff to ensure compliance with protocols.
- Trained new employees on all aspects of clinic operations and processes.
- Reviewed clinical documentation for accuracy and adherence to regulatory standards.
- Collaborated with multidisciplinary teams to address patient needs effectively.
- Coordinated patient care efforts between medical teams, therapists, and other healthcare professionals.
- Educated patients about preventative measures for maintaining good health.
- Supervised staff performance and provided guidance as needed.
- Participated in interdisciplinary conferences regarding patient care management.
- Addressed patient and family concerns to enhance satisfaction raised by patients or their families.
- Conducted regular meetings with the team to ensure quality of patient care delivery is met.
- Collaborated closely with physicians to develop treatment plans that meet patients' needs and preferences.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Delivered essential support services during emergency crises such as natural disasters or pandemics.
- Managed inventory of medications, supplies, and equipment used in clinical operations.
- Promoted a positive work environment through effective communication strategies.
Nursing Supervisor
Sentara Norfolk General Hospital
Norfolk, VA
03.1997 - 05.2003
- Coordinated daily operations of nursing department, streamlining processes to support high-quality patient care.
- Supervised nursing staff, ensuring compliance with patient care protocols to enhance patient outcomes.
- Mentored new nurses in best practices and clinical procedures, fostering a culture of continuous learning and improvement.
- Collaborated with physicians on patient treatment strategies and care decisions.
- Managed scheduling and staffing to maintain adequate nurse coverage.
- Facilitated communication among healthcare teams to support patient needs.
- Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
- Collaborated with multidisciplinary teams to coordinate services for high-risk patients.
Clinical Nurse
Sentara Norfolk General Hospital
Norfolk, VA
06.1989 - 03.1997
- Administered medications and treatments according to established protocols.
- Monitored patient vital signs and reported changes to healthcare team.
- Collaborated with interdisciplinary teams to develop patient care plans.
- Educated patients and families on health management and recovery strategies.
- Managed patient records using electronic health record systems for accuracy.
- Conducted assessments to determine patients' needs and implement interventions.
- Trained new nursing staff on hospital policies and best practices in care delivery.
- Utilized strong assessment skills to determine necessary patient care.
- Performed physical assessments, wound care, IV therapy, and other nursing interventions as needed.
- Coordinated with healthcare team members to assess, plan and evaluate patient care plans.
- Reported changes in patient status promptly to supervisor or attending physician.
- Adhered to ethical standards of practice while providing compassionate care.
- Collaborated with physicians and other healthcare professionals to develop individualized treatment plans for each patient.
- Educated patients and family members about preventive health care and recovery.
- Demonstrated effective communication skills when interacting with patients, family members, physicians, nurses and other healthcare providers.
- Provided post-operative care and education to patients and families.
- Ensured compliance with hospital policies and procedures related to safety, infection control, documentation.
- Facilitated discharge planning by collaborating with social workers or case managers.
- Responded quickly and effectively during medical emergencies and provided life saving measures as necessary.
- Educated staff on new clinical protocols or procedures as needed.
- Coordinated multidisciplinary team meetings to discuss patient progress and issues.
- Responded to medical emergencies, employing critical thinking and fast-paced decision-making skills.
- Implemented infection control measures to prevent the spread of diseases within the healthcare facility.
- Participated in continuing education programs to maintain clinical competency and stay updated on healthcare advancements.
- Collaborated with interdisciplinary healthcare teams to ensure cohesive patient care and treatment plans.
- Assessed patient pain levels, implementing appropriate pain management techniques.
- Facilitated patient communication, acting as a liaison between patients, families, and healthcare providers.
- Consulted other health care providers in patient discharge, patient care or clinical procedures.
Education
Master of Science - Hospital And Nursing Administration
Virginia Commonwealth University
Richmond, VA 01.2014 - 05.2016
Bachelor of Science - Nursing
Virginia Commonwealth University
Richmond, VA 01.2006 - 12.2008
Associate of Applied Science - Nursing
Sentara School of Professional Nursing
Norfolk, VA 07.1986 - 05.1989
Skills
- Clinical management
- Care coordination
- Emergency leadership
- Quality improvement
- EHR management
- Staff development
- Multidisciplinary teamwork
- Patient education
- critical thinking
- problem solving
- conflict resolution
- effective communication
- team building
- adaptability
- Compliance oversight
Timeline
Master of Science - Hospital And Nursing Administration
Virginia Commonwealth University
01.2014 - 05.2016
Bachelor of Science - Nursing
Virginia Commonwealth University
01.2006 - 12.2008
Lead Clinical Coordinator
VCUHEALTH
07.2003 - 01.2024
Nursing Supervisor
Sentara Norfolk General Hospital
03.1997 - 05.2003
Clinical Nurse
Sentara Norfolk General Hospital
06.1989 - 03.1997
Associate of Applied Science - Nursing
Sentara School of Professional Nursing
07.1986 - 05.1989