Stephen Garster

· Operational Leadership: Support the Branch Manager in implementing company standards, optimizing warehouse and branch operations, and driving initiatives that enhance productivity and efficiency.

· Financial Performance: Assist in achieving branch revenue and profitability targets by monitoring financial metrics, executing sales strategies, and identifying opportunities for sales growth.

· Team Development: Lead, mentor, and develop branch staff, including warehouse personnel, drivers, and inside sales teams. Provide training, performance feedback, and foster a collaborative, high-performing workplace.

· Customer Relations: Build and maintain strong relationships, proactively addressing inquiries and resolving issues to ensure high levels of customer satisfaction and retention.

· Strategic Planning: Collaborate with the Branch Manager to develop and execute strategic plans, leveraging market and operational insights to drive branch growth and operational excellence.

· Reporting and Analysis: Generate and review branch performance reports, including financial results, staffing forecasting and efficiency, inventory levels, and customer satisfaction metrics, providing actionable insights for decision-making.

· Operational Compliance and Safety: Ensure adherence to company policies, safety standards, and operational procedures. Maintain a safe, organized, and efficient warehouse and branch environment.

- Direct and oversee daily warehouse operations, ensuring efficient receipt, storage, and distribution of building materials in alignment with corporate standards.

- Manage and coordinate the dispatching of trucks to guarantee timely and accurate deliveries to job sites, optimizing routes for safe and effective transportation by properly utilizing SRS routing technology

- Supervise the loading and unloading processes, ensuring prompt and precise handling of orders for vendors and customers, while maintaining inventory accuracy.

- Implement and manage comprehensive inventory control measures, including purchasing, weekly cycle counts, pricing strategies, and the evaluation of damaged or outdated stock, to optimize stock levels and reduce waste.

- Lead and conduct safety audits and meetings to ensure full compliance with company safety standards, fostering a secure and hazard-free work environment.

- Oversee the maintenance and operational readiness of all logistics equipment, including tractors, trailers, and forklifts, to ensure uninterrupted service delivery.

- Administer and track work hours for the drivers and warehouse staff to ensure proper task allocation and adherence to labor regulations.

- Collaborate with the Branch Manager to support overall branch operations, including order processing, end-of-day balancing, and facilitating continuous improvement initiatives across all functional areas.

* Trained new Dispatchers on Descartes Route Planner

* Perform backend testing to verify system is setup correctly

* Test Mobile Link App updates to verify there are no issues with updated version

* Monthly calls with Opco's to discuss Metrics and how to improve

* Assist user's when they are having issues with Route Planner

• Supervise and coordinate the day to day operations of the employees, including but not limited to: Receiving, scheduling, delegating work assignments, truck loading, facility layout, and equipment inspections and maintenance
• Managing the workforce to achieve productive goals and performance standards
• Assist in physical inventory of materials and supplies and ensure adequate inventory levels
• Coordinate Workman's Compensation, safety, OSHA, DOT and other programs to ensure compliance – oversee housekeeping of the warehouse and eliminate any safety hazards

• Provide support for sales representatives
• Examine blueprints and plans to create layouts and takeoffs
• Prepare estimates and price quotes
• Provide customer service over the phone, as well as in person
• Enter orders and quotes into computer system
• Write up service requests
• Communicate customer needs to scheduler and identify rush orders for expediting
• Communicate and verify deliver dates with customer
• Check on back orders and resolve outstanding issues; solve billing problems

• Ensure quality of work done at the highest level possible
• Deliver material to job site and determine whether or not ground conditions and buildings are suitable for unloading of material
• Supervise the loading and unloading of your truck ensuring the security of the material in transit
• Ensure the proper placement of material at job site while maintaining safety standards
• Direct the action of any helpers, loader, unloaders, etc
• Handle the collection of money on COD deliveries
• Ensure that receipt of material is acknowledged before leaving the job site
• Prepare daily vehicle inspections reports and driver logs in accordance with Federal Motor Carrier Safety
• Regulations
• Report vehicle maintenance issues promptly
• Represent the Company in a courteous and professional manner
• Perform all other duties as assigned by the Operations Manager

• Became Authorized Practical Trainer, for Articulating Boom Crane

• Leadership
• Training in:
• Leadership & Teamwork
• Strategy & Innovation
• Negotiation & Conflict
• Risk & Opportunity
• Public Speaking