Stephen Gibbons

COBRA Instructor

Instructing members of the CounterTerrorism Bureau in Chemical ordinance, biological and radiological awareness.

Responsible for training all members with respirator masks and HazMat suits for tactically responding to hazardous material incidents throughout NYC.

2018-2021

Public Speaker at NYPD Shield

As an officer of Shield, I was a liaison between the NYPD and the private sector of New York City. In this role I was responsible for presenting to large groups throughout the city. One of the main presentations that I provided through NYPD Shield was Active Shooter mitigation, as well as Terrorism Awareness.

I presented for everyone from major corporations and global financiers, to journalists, hospitals, universities, major live event venues and restaurants.

• Investigated and reported crimes, accidents, offenses, and damage to property.
• Enforced traffic laws and ordinances through visual observation and radar speed detection.
• Obtained information from arrested subjects to conduct debriefings.
• Provided testimony in court proceedings.
• Identified, pursued and arrested suspects and perpetrators of criminal acts.
• Built excellent rapport and working relationship with community to build trust and improve upon communication.

• Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
• Studied scripts to successfully portray characters in dramas and comedies.
• Learned scripts to understand characters' relationships and develop role interpretations.
• Studied and rehearsed roles from scripts to interpret and memorize lines and cues.

• Developed and delivered engaging sales presentations to convey product benefits.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Trained and mentored new sales representatives.

• Served high customer volumes during special events, nights, and weekends.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Followed strict recipes and drink measurements to minimize product used.
• Developed new signature cocktails to support bar marketing brand and increase profits.

• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Performed duties as an expert Bungee Jump Instructor at this water adventure theme park.

Was routinely the last point of contact with guests before they took the plunge from the 7-story Bungee Tower.

This position required a great deal of psychology and empathy with complete strangers as they faced and overcame their fear of heights.