Stephen Glass
Ocala
Summary
Dynamic and detail-oriented Medical Courier with a proven track record at Pathology Associates, adept at handling time-sensitive specimens and building strong physician relationships. Recognized for exceptional route planning and maintaining a clean driving record, ensuring timely and safe deliveries while fostering customer satisfaction through effective communication.
Overview
34
34
years of professional experience
Work History
Medical Courier
Patholgy Associates
Panama City Fl
06.2018 - 06.2019
- Delivered medical specimens with precision and adherence to safety protocols.
- Navigated complex routes efficiently to meet critical delivery timelines.
- Maintained accurate documentation for all deliveries and pickups.
- Communicated effectively with healthcare professionals regarding specimen handling.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
Courier Contractor
Federal Express
Atlanta, Ga
08.1985 - 01.2010
- Delivered packages efficiently within designated timeframes, ensuring customer satisfaction.
- Managed route planning using GPS technology to optimize delivery efficiency.
- Maintained accurate delivery logs and records for accountability and tracking.
- Coordinated with team members to resolve delivery issues promptly and effectively.
- Trained new couriers on safety protocols and operational procedures for improved compliance.
- Implemented process improvements that enhanced delivery speed and reliability across operations.
- Oversaw daily operations, ensuring adherence to company policies and service standards.
- Led initiatives to streamline logistics workflows, resulting in increased operational efficiency.
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
- Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
- Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
- Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
- Reduced late or missed deliveries by consistently following up with dispatchers regarding updates on current assignments.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
- Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management.
- Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
Education
No Degree -
Dekalb College
Atlanta GaSkills
- Attention to confidentiality
- Route planning
- Handling pharmaceutical materials
- Clean driving record
- Licensed driver in state
- Excellent driving skills
- Delivering medical records
- Valid Driver's license
- Punctuality
- Safe driving
- Vehicle maintenance
- Building physician relationships
- Medical terminology
- Processing samples
- Delivering time-sensitive specimens
- Pickup of patient documentation
- Coordinating efficient routes
- Efficient navigation
Timeline
Medical Courier
Patholgy Associates
06.2018 - 06.2019
Courier Contractor
Federal Express
08.1985 - 01.2010
No Degree -
Dekalb College