Stephen Grafton
Conroe ISD
Houston,USA
42
years of professional experience
Dynamic former military professional transitioning into a Computer Technician role, offering a strong foundation in software installation, upgrades, and hardware replacement. Proficient in reading schematics and executing component-level repairs using advanced soldering techniques to ensure optimal performance of both laptop and desktop systems. Recent IT graduate with extensive knowledge of hardware, software, and operating systems, complemented by exceptional troubleshooting skills across various platforms, including Windows 7/8/10, Windows Server 2003/2008/2012, and Linux OS. Committed to contributing to an organization that values long-term professional growth and development opportunities.
Work History
Bus Monitor
2 Years 10 Months- Monitored student behavior to ensure safety and compliance during transportation.
- Assisted students with special needs, providing support for a positive riding experience.
- Collaborated with drivers to communicate route changes and address safety concerns.
- Implemented emergency procedures, maintaining calm in critical situations for student well-being.
Computer Technician
4 Years 10 Months- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Efficiently troubleshot and repaired laptop equipment to cut company costs and maximize productivity.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Updated and replaced outdated drivers and software for computers and office machines.
- Serviced laptop equipment for expedient repair and minimal downtime.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Implemented internal quality standards to secure electronic records integrity.
- Generated reports for customer service issues and repair records.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Documented changes and actions in computer-based tracking system.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Replaced defective components and parts on malfunctioning computers and office machines.
Service Technician
3 Years 4 Months- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Electronics Technician
7 Years 6 Months- Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
- Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues.
- Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
- Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
- Tested various types of electronic sub-systems and test equipment using oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments.
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
- Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
- Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills.
- Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions.
- Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments.
Education
Associate of Applied Science - Computer Networking with Microsoft Specialty
Associate of Applied Science - Airframe and Powerplant
Skills
Install and perform minor repairs to hardware
software
and peripheral equipment
following design or installation specifications.
Oversee daily performance of computer systems.
Setup equipment for employee use
ensuring proper installation of cable
operating systems
and appropriate software.
Maintain record of daily data communication transactions
problems and corrective action taken
and installation activities.
Read technical manuals
confer with users
and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Advanced experience with Windows 7/8/10.
Advanced experience with Microsoft Office 2010/2013/2016/365 (Word
Excel
PowerPoint
and Access).
Experience with Active Directory
Group Policy
and standard Microsoft security permissions.
Knowledge of computer networking (Configuration and Maintenance).
Military experience
Operating System Testing
Desktop And Laptop Installations
Member of the Harris County Sheriff's Office Citizens Police Academy Alumni Association
Harris County Sheriff's Office Citizens' Police Academy Alumni Association is a community program and associated group designed to build trust and understanding between the public and the local sheriff's office.
Cypress Symphonic Band
Purpose and Mission Statement
To provide amateur musicians with lifelong learning opportunities and the pleasure of playing to improve musicianship and performance skill.
To educate and enrich the community by providing cultural awareness through symphonic band repertoire.
Timeline
Bus Monitor
Conroe ISD
10.2023 - CurrentRead More
Computer Technician
Staffmark - CSAT Solutions
05.2018 - 03.2023Read More
Service Technician
Bay Area Copiers
09.1998 - 01.2002Read More
Electronics Technician
U.S. Army Active Duty
09.1984 - 03.1992Read More
Lone Star College
Associate of Applied Science from Airframe and Powerplant
Read More
Lone Star College
Associate of Applied Science from Computer Networking with Microsoft Specialty
Read More