STEPHEN GUTIERREZ
Portsmouth,VA
Summary
Dependable Delivery Man with track record of reliability and driven work ethic. Honest and ethical with superior communication skills to build customer rapport. Efficient and accurate to meet deadlines and exceed customer expectations. Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Final Mile Logistics LLC
Norfolk, VA
10.2022 - 01.2024
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Drove safely in all weather conditions including rain, sleet, ice.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Navigated routes with relevant map programs and GPS systems.
- Contacted customers prior to delivery to coordinate delivery times.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Inspected vehicle and maintained gas, oil and water levels.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Merchandiser/Shelf Stocker/Delivery Driver Helper
Bueno Beverage Company
Visalia, CA
02.2021 - 04.2022
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Exhibited good attendance, work habits and willingness to learn job functions.
- Used proper safety techniques and gear such as lifting straps to move items off truck.
- Used pallet jacks, handcarts and dollies to transport products to truck and to customers.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Relayed information about delivery changes and new orders.
- Helped deliver 3,000 cases of product per week
Sales Associate/Cashier
Exchange Service Command
Lemoore, CA
07.2019 - 01.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Put merchandise in assigned area, added tags and secured larger pieces as required
- Maintained work areas in organized, safe and clean manner
- Placed products and rotated stock per established standards
- Helped customers find specific products, answering questions and offering advice.
Apprentice Glazier
Lunstrum Windows & Doors/ Glazier
SAN DIEGO, CA
01.2018 - 06.2018
- Operated crane to load and arrange glass and mirrors onto delivery trucks, employing suction cups to secure materials during transfer
- Collaborated with team members to complete various job under extremely stringent deadlines
- Set glass doors into frames and bolted metal hinges, handles, locks and other hardware to attach doors to frames and walls
- Fabricated and installed metal sashes and moldings for glass installation using aluminum or steel framing
- Set glass doors into frames and bolted metal hinges, handles, locks and other hardware to attach doors to frames and walls.
Production Worker
Samuels Glass Company
SAN ANTONIO, TX
06.2017 - 10.2017
- Helped machine operators set up and tend equipment to complete runs
- Moved items between machines, conveyors and transport equipment based on current production needs
- Completed product assembly according to standardized procedures
- Operated hand trucks, forklifts and scissor lifts
- Inspected finished products for quality and adherence to customer specifications
- Built and packaged products to complete daily work orders and exceed production goals
Production Worker
Bagatelos Architectural Glass Systems
SACRAMENTO, CA
01.2017 - 06.2017
- Inspected finished products for quality and adherence to customer specifications
- Operated hand trucks, forklifts and scissor lifts
- Completed product assembly according to standardized procedures
- Helped machine operators set up and tend equipment to complete runs
- Assembled products from raw materials and completed inspections
- Examined final products to check conformance with quality standards
- Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations
- Recognized and reported defective material and equipment
- Set up and operated production equipment according to daily work orders and safety procedures
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT08-2027
High School Diploma -
Rio Linda High School
Rio Linda, CA06-2016
Associate of Science - Business Administration
West Hills College - Lemoore
Lemoore, CACurrent
Skills
- Goods Transport
- DOT Compliance
- Vehicle Maintenance
- Local Routes Understanding
- Time Management
- Safe lifting procedures
- Loading and unloading
- Pallet jack safety
- Problem-Solving
- Organization
- Product restocking
- Heavy lifting
- Retail merchandising
- Pallet arrangement
- Safety conscious
- Analytical and Critical Thinking
- Dependable and Responsible
- Teambuilding
- PPE Compliance
- Effective prioritization skills
- Self-Motivated
- P>Multitasking Abilities
- P>Punctuality
Certification
- CDL Class A
Timeline
Delivery Driver
Final Mile Logistics LLC
10.2022 - 01.2024
Merchandiser/Shelf Stocker/Delivery Driver Helper
Bueno Beverage Company
02.2021 - 04.2022
Sales Associate/Cashier
Exchange Service Command
07.2019 - 01.2021
Apprentice Glazier
Lunstrum Windows & Doors/ Glazier
01.2018 - 06.2018
Production Worker
Samuels Glass Company
06.2017 - 10.2017
Production Worker
Bagatelos Architectural Glass Systems
01.2017 - 06.2017
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
High School Diploma -
Rio Linda High School
Associate of Science - Business Administration
West Hills College - Lemoore
- CDL Class A
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