Stephen Haines
Oceanside,CA
Summary
Adept Lab Service Engineer with a proven track record at Exact Sciences, enhancing operational efficiency and ensuring precision in a clinical environment. Proficient in Automated Liquid Handling Systems and a 5S practitioner of detail-oriented organization - excelling in dynamic settings, specifically in time constricted project demands and maintenance requests.
Overview
4
4
years of professional experience
Work History
Lab Service Engineer
Exact Sciences
Phoenix, USA
01.2023 - Current
- Maintained 97% uptime on all clinical lab instruments. Conducting comprehensive maintenance and repairs: Hamilton Stars, centrifuges, thermal cyclers, heat blocks, DNA/RNA QiaCube, Covaris ultrasonicators, KingFisher Flex, etc.
- Collaborated with vendors regarding service agreements and corrective action for instrumentation, such as Illumina NGS models. Reading instrument log files to determine the root cause, and determining the next steps.
- Worked with cross-functional units to support lab-related projects, specifically in method deployment for Hamilton Stars, brought to us by the Process Development team, ensuring everything is launched as intended.
- Maintained accurate records of work performed in order to ensure quality assurance, following GDP and rigorous peer review. All paperwork is diligently written in compliance with Lab QA, and all corrections are kept to a minimum.
- Delivered top-tier customer service, effectively addressing queries, and facilitating communications with highly knowledgeable scientists, and provided remote technical support to lab personnel through on-call scheduling.
- Conducted technical writing to develop and refine SOPs and Work Instructions for precise adherence to lab standards under the scrutiny of CAP, CLIA, and CMS.
Guest Experience Specialist
Exact Sciences
Phoenix, USA
10.2021 - 12.2022
- Handled procurement and organization of office supplies across two sites using SAP.
- Facilitated cross-departmental project coordination, specifically working with the Procurement, Events, and Engagement teams to coordinate site celebrations and lab appreciations on a quarterly basis.
- Preserved cohesive communication and relationships among all teams within the office.
- Performed daily inspections of public areas in order to identify any maintenance or cleaning needs, working with facilities to launch the appropriate work orders.
Subsurface Utility Engineer
KC Locate LLC
Peoria, USA
10.2020 - 12.2022
- Responsible for locating underground utilities and providing accurate dimensions, using appropriate excavation protocols determined by ownership and type of utility, with pneumatic instrumentation for minimal invasiveness.
- Documented, managed, and relayed information gathered for safe and compliant construction projects to the client.
- Directed or participated in surveying to lay out installations, or establishing reference points, grades, or elevations to guide construction projects. Bringing information that establishes the safest route for the client to conduct their work.
- Wrote daily detailed reports logging work progress for quality assurance purposes. Providing all necessary information to pinpoint key interests in the field to match client blueprints.
Education
GED -
Rio Salado College
Phoenix, AZ01.2021
Skills
- Skilled in Technical Customer Communications
- Flexible in Dynamic Environments
- 5S Organization
- STAR Service, Verifications, and Method Editor
- Rees Environmental Monitoring
- SAP, as in-house CMMS
- Parts, Calibrated tools, and Workshop Management
- Philips Image Management System
- Automated Liquid Handling Systems
- Microsoft Office Suite
Timeline
Lab Service Engineer
Exact Sciences
01.2023 - Current
Guest Experience Specialist
Exact Sciences
10.2021 - 12.2022
Subsurface Utility Engineer
KC Locate LLC
10.2020 - 12.2022
GED -
Rio Salado College