Stephen Hancock
Loganville,GA
Summary
Driven professional with a track record of enhancing operational efficiency at The Home Depot through expert loading and unloading, coupled with exceptional communication skills. Excelled in customer service, securing long-term loyalty at Athens Ford by surpassing sales goals. Skilled in warehouse safety and stock rotation, demonstrating a commitment to excellence and continuous improvement.
Overview
11
11
years of professional experience
Work History
Freight Team Associate
The Home Depot
05.2022 - Current
- Scanned items on arrival and departure to create accurate tracking records.
- Loaded and unloaded trucks.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Used pallets, straps and load bars to secure freight for transport.
- Complied with company and legal requirements to maintain safe working environment.
- Operated pallet jacks to move freight and load trucks.
- Lifted and moved items weighing 40 pounds multiple times per shift.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
Grocery Stocker
Publix
04.2020 - 07.2021
- Consistently lifted materials weighing as much as 40 pounds.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Car Sales
Athens Ford
06.2013 - 06.2016
- Responded to customer requests for products, services, and company information.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
High School Diploma -
Jackson County Comprehensive High School
Jefferson, GA05.1998
Skills
- Shipping and receiving
- Loading and unloading
- Warehouse Safety
- Communication
- Stock Rotation
- Hand-Eye Coordination
Timeline
Freight Team Associate
The Home Depot
05.2022 - Current
Grocery Stocker
Publix
04.2020 - 07.2021
Car Sales
Athens Ford
06.2013 - 06.2016
High School Diploma -
Jackson County Comprehensive High School
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