Stephen Hayden
Cocoa,FL
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Part-Time Consultant
Havenpoint Advisories
Cocoa, FL
05.2025 - Current
- Developed strategic recommendations to enhance client operations, resulting in increased service efficiency and satisfaction.
- Analyzed business processes to identify opportunities for improvement, driving data-driven decision-making across teams.
- Facilitated cross-functional workshops to align stakeholder objectives and streamline project execution timelines effectively.
Administrative Coordinator
Buncombe County
01.2023 - 03.2025
- Human Resources: HR Business Partner for the 911 department, supporting, promotions, career ladder growth, terminations, hiring, interviewing, screening applicants and processing career transitions for the 911 department. Responsible for timekeeping for 80+ Employees, gathering documentation for Employee related incidents.
- Business Management: Managing contracts and contract negotiations on behalf of 911 Business Manager while adhering to state and federal procurement laws as well as local policies. Budget Planning and managing costs within the department. Creation and analysis of Key Performance indicators for Vendor/External Contracts as well as delivering KPIs in a digestible manner across a wide audience of stakeholders. Managing and Reconciling state and local government funding
- Administrative Functions: Managing multiple calendars and email accounts including events, travel, logistics, meetings etc. for department personnel; Facilitation with internal and external stakeholders on forward movement on current projects and other department related activities such as hiring, budget planning, strategy development etc.; Finance, Invoice Management and reconciliation within the 911 department as well as operating as a cost center manager for the department.
- Project Management: Supporting the 911 department by managing projects from contract through execution for the projects being done; facilitating meetings between project stakeholders; planning and executing timelines for projects and communicating timelines and expectations; and various other duties.
- Data Analysis: Compiling data and reporting on behalf of department director, department supervisors, 911 division manager, County Management and various other departments including Strategy and Innovation. Data aggregation for all HR functions for the 911 department. Creating Key Performance indicators related to HR and Business functions across the department and delivering on Consistent time tables
Store Manager of Pharmacy and Retail Operations
Walgreens
08.2009 - 01.2023
- Human Resources: Managing all Human Resource decisions made within the store. Hiring, Recruiting, Promotions, Career progression, succession planning, termination and discipline and pay, for all team members including cashiers, pharmacy technicians, pharmacists, and management. Leading a district of 12-15 stores with roughly 15-20 team members each on recruiting and hiring as well as HR best practices.
- Business Management: Management via budgeted dollars, hours for working team members, inventory management, profit and loss ledgers, strategy, development, and execution of business planning for front end business practices. Pharmacy business practices included managing contractual obligations as required by state and federal laws, managing prescription by developing and executing strategies to increase retention via a multitude of financial management and business planning KPI’s. Estimated Sales volume upwards of $10,000,000 in combined retail and pharmacy sales
- Administrative Functions: Coordinating Schedules and timekeeping of teams between 10-50 employees across 2-5 departments; managing work orders and supplier accounts on a weekly basis from various vendors and partners; reconciliation of invoices and ledgers of buyer accounts and inventory; planning and strategy development with tools such as Microsoft Office, Data Analytics Dashboards, and a multitude of internal programs such as inventory management software, timekeeping and scheduling software, recruiting and ATS systems, etc.; Managing my direct supervisions calendar, visit schedule, events schedule, meeting schedule, etc.
Education
High School Diploma -
Lafayette High School
Mayo, FL05.2009
Skills
- Microsoft Office
- Customer Service
- Leadership
- Emotional Intelligence
- Time Management
- Conflict management
- Managing Competing Priorities
- Data Analytics and Entry
- Coaching and Skill development
- Multitasking
- Communication and Coordination
- Supervision and Management
- Strategy Development and Implementation
- Administrative Functions
- Recruiting
- Multi-Year Budgeting
- Talent Management and Development
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
Certification
- PTCB Certification
- North Carolina and Florida State Pharmacy Certifications
- SHRP Certification in progress
- Various Soft skill trainings available upon request
Timeline
Part-Time Consultant
Havenpoint Advisories
05.2025 - Current
Administrative Coordinator
Buncombe County
01.2023 - 03.2025
Store Manager of Pharmacy and Retail Operations
Walgreens
08.2009 - 01.2023
High School Diploma -
Lafayette High School