Stephen Heckel
Lancaster,PA
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at The Restaurant Store and Ruby Tuesday. Excels in relationship building, driving employee engagement, and optimizing workflows. Achieved significant improvements in team performance and customer satisfaction through effective resource management and multitasking.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
The Restaurant Store
07.2019 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth store functioning and effective communication amongst team members.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained friendly and professional customer interactions.
Manager
Ruby Tuesday
08.2016 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Lampeter Strasburg
Lancaster, PA06-2009
Skills
- Relationship building and management
- Strong leadership
- Excellent work ethic
- Resourceful nature
- Excellent time management skills
- Excels in team leadership
- Operations Management
- Customer relationship development
- Multitasking
- Team Management
Timeline
Assistant Branch Manager
The Restaurant Store
07.2019 - Current
Manager
Ruby Tuesday
08.2016 - 07.2019
High School Diploma -
Lampeter Strasburg
Similar Profiles
Justin WilkinsJustin Wilkins
Hospitality Associate at The Restaurant StoreHospitality Associate at The Restaurant Store
Victoria McKeeVictoria McKee
Online Order Fulfillment Manager at The Restaurant StoreOnline Order Fulfillment Manager at The Restaurant Store
Cashannah CostleyCashannah Costley
Operations Specialist at The Restaurant StoreOperations Specialist at The Restaurant Store