- I like working with my hands and fixing things
- Cooking
- Music - Band member of a Classic Rock Band
- Gym Workouts
- I like trying new recipes and food trends
- Bicycle Riding
- Boating
- Fishing
Stephen Hinchey
Marina Parts and Service
Osprey,FL
Summary
Dynamic professional with extensive experience in service and parts management. Skilled in developing standard operating procedures and training programs, resulting in improved team performance and customer satisfaction. Committed to driving operational excellence and reducing turnaround times.
Overview
1
1
Certification
48
48
years of professional experience
Work History
Parts Manager
Quality Boats Sarasota
08.2024 - 07.2026
- Managed inventory levels to ensure timely availability of parts for service operations.
- Coordinated with suppliers to maintain optimal stock and reduce lead times.
- Implemented efficient storage solutions to enhance accessibility and organization of parts.
- Trained staff on proper handling techniques and safety protocols for parts management.
Service and Parts Manager
Lakeport Landing Marina
05.2019 - 05.2024
- Directed service operations, ensuring timely and efficient completion of repairs and maintenance tasks.
- Coordinated scheduling of Spring Launch with over 425 boats in storage during winter months, and completing needed repairs prior to customer pick-up.
- Managed inventory levels, optimizing stock availability for parts and supplies to improve operational efficiency
- Developed and implemented standard operating procedures to streamline service processes and reduce turnaround times.
Service and Parts Manager
Shep Brown’s Boat Basin
04.1993 - 05.2019
- Coordinated winter storage boat locations for 650 boats, based on work needed prior to Spring launch
- Scheduled repair orders for needed customer repairs throughout the year, and followed progress of those repairs
- Managed inventory levels, optimizing stock availability for parts and supplies to improve operational efficiency.
- Established training programs for staff, enhancing team performance in customer service and technical support.
- Analyzed customer feedback to identify areas for improvement in service delivery and parts management.
- Coordinated with vendors to negotiate contracts, securing favorable terms for procurement of parts and materials.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
Service Technician
Tup Goodhue Marine
04.1978 - 05.1985
- Diagnosed and repaired marine systems, ensuring optimal performance and safety standards.
- Conducted routine maintenance on engines and electrical systems to enhance reliability.
- Collaborated with team members to streamline workflow and improve service response time.
- Mentored junior technicians, fostering skill development and adherence to best practices.
- Resolved complex technical issues, enhancing overall service quality and reducing customer complaints.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
High School Diploma -
Berwick Academy
South BerwickAssociate of Science - Automotive Engineering
New Hampshire Technical College
Portsmouth, NHSkills
Mercury Marine Outboard Master Technician
Mercury Marine Sterndrive Master Technician
Honda Marine Certified Technician
Marine Air Certified Technician
Vacuuflush Certified Tecnician
Certification
Mercury Marine Outboard Master Technician Award
Mercury Marine Sterndrive Master Technician Award
Interests
Timeline
Parts Manager
Quality Boats Sarasota
08.2024 - 07.2026
Service and Parts Manager
Lakeport Landing Marina
05.2019 - 05.2024
Service and Parts Manager
Shep Brown’s Boat Basin
04.1993 - 05.2019
Service Technician
Tup Goodhue Marine
04.1978 - 05.1985
High School Diploma -
Berwick Academy
Associate of Science - Automotive Engineering
New Hampshire Technical College
Mercury Marine Master Technician Certification
There are only 120 Dual Mercury Master Technicians in the world currently