Stephen Hodnett
Rochester,NY
Summary
Detail-oriented business professional with over 20 years of experience in beverage sales, customer service, and merchandising.
Overview
24
24
years of professional experience
Work History
Merchandiser
Alabama Crown Distributing
09.2021 - 09.2023
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Facilitated clear communication between store associates and corporate teams regarding merchandising goals, expectations, and feedback on execution quality.
- Updated pricing and signage to complete product displays and educate customers.
Merchandiser
Coca Cola United Bottling Company
04.2018 - 03.2021
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Assistant Manager
Pete's Package Store
01.2000 - 04.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
High School Diploma -
Ozark High School
Ozark, AL05.2004
Skills
- Stock Replenishment
- Product Inventory Counts
- Pricing and Signage Updates
- Visual Merchandising
- Stock Rotation
- Team Collaboration
- Promotional Planning
- Customer Service
Timeline
Merchandiser
Alabama Crown Distributing
09.2021 - 09.2023
Merchandiser
Coca Cola United Bottling Company
04.2018 - 03.2021
Assistant Manager
Pete's Package Store
01.2000 - 04.2018
High School Diploma -
Ozark High School
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