Stephen Hodnett
Rochester,NY
Summary
Detail-oriented business professional with over 20 years of experience in beverage sales, customer service, and merchandising.
Overview
24
24
years of professional experience
Work History
Merchandiser
Alabama Crown Distributing
Dothan, AL
09.2021 - 09.2023
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Facilitated clear communication between store associates and corporate teams regarding merchandising goals, expectations, and feedback on execution quality.
- Updated pricing and signage to complete product displays and educate customers.
Merchandiser
Coca Cola United Bottling Company
Dothan, AL
04.2018 - 03.2021
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Assistant Manager
Pete's Package Store
Troy, AL
01.2000 - 04.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
High School Diploma -
Ozark High School
Ozark, AL05.2004
Skills
- Stock Replenishment
- Product Inventory Counts
- Pricing and Signage Updates
- Visual Merchandising
- Stock Rotation
- Team Collaboration
- Promotional Planning
- Customer Service
Timeline
Merchandiser
Alabama Crown Distributing
09.2021 - 09.2023
Merchandiser
Coca Cola United Bottling Company
04.2018 - 03.2021
Assistant Manager
Pete's Package Store
01.2000 - 04.2018
High School Diploma -
Ozark High School