Stephen Holden
Howell,NJ
Summary
Dynamic individual with hands-on experience in client relations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
Work History
Independent Field Inspector
Millennium Information Services
05.2025 - Current
- Conducted thorough inspections of properties to ensure compliance with industry standards and regulations.
- Utilized advanced inspection technology to document findings and generate detailed reports.
- Drafted detailed reports on findings of inspections.
- Examined relevant documents prior to inspections in order to become acquainted with property features..
- Evaluated property conditions using advanced inspection tools and methodologies.
- Completed thorough written descriptions and took photographs to document conditions.
- Examined relevant documents prior to inspections in order to become acquainted with property features.
Department Manager/ Assistant Store Manager
Floor and Decor
07.2023 - Current
- Was responsible for all department metrics.
- Conducted weekly inventory inspections, monitor and track product sales, provide monthly customer trends reports, conduct monthly PLR presentations, oversee 6 department associates and conduct quarterly performance reviews.
- Provide quarterly sales projections, and changing consumer trends.
- Conduct all opening and closing protocols, including security checks, safety walks, equipment checks, and cash room protocols and reports.
- Managed departmental budgets, optimizing resource allocation and minimizing costs while maintaining quality service.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Owner/Operator
At Home Improvements LLC
02.2016 - 06.2023
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Met with all prospective clients to go over proposed work to be done and manage expectations.
- Communicated with all vendors and sub-contractors to establish the most accurate estimate possible for the client.
- Managed and supervised all job sites to ensure job quality and safety guidelines were being observed.
- Communication with clients throughout the construction process to ensure satisfaction of work being done.
- Created business plan, established processes and directed operations to offer quality workmanship to customers.
- Notified customers of delayed deliveries due to weather and inventory issues, decreasing customer complaints.
- Negotiated with all vendors to purchase materials and equipment at cost-effective prices.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Human Resources, COO
NYSE DME Securities LLC
07.2012 - 02.2016
- Manage all aspects of company operations.
- Oversee all accounts payable and receivable.
- Analyze and streamline all vendor contacts to Increased overall company profits of 11%.
- Manage all aspects of company compliance and administration including accounts payable and receivable and payroll.
- Manage all employee recruitment and training in company policies and procedures.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Conducted quarterly FINRA audits.
- Oversaw risk management strategies, ensuring compliance with regulatory standards and enhancing organizational resilience.
- Analyzed market trends to inform strategic planning, positioning company for competitive advantage in financial services sector.
President, CEO
Marquis Holdings Inc
05.2002 - 07.2012
- In charge of all facets of floor operations including compliance and administration.
- Created new revenue streams by attending client conferences and target marketing, responsible for all payroll and billing aspects and company oversight.
- Committed to cost-effective management of resources and quality performance.
- Driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers resulting in a 38% increase in revenues and productivity.
- Screen, interview and train all new hires.
- Regularly meet with NYSE management on new and changing rules and compliance.
- Developed and implemented long-term business plans aligning with market trends.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
Education
High School Diploma -
Hackensack High School
Hackensack, NJ06-1988
Bachelor's Degree - Business Management
West Virginia University
Morgantown, WV05-1992
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
Timeline
Independent Field Inspector
Millennium Information Services
05.2025 - Current
Department Manager/ Assistant Store Manager
Floor and Decor
07.2023 - Current
Owner/Operator
At Home Improvements LLC
02.2016 - 06.2023
Human Resources, COO
NYSE DME Securities LLC
07.2012 - 02.2016
President, CEO
Marquis Holdings Inc
05.2002 - 07.2012
High School Diploma -
Hackensack High School
Bachelor's Degree - Business Management
West Virginia University