Troy Hutchinson
Lawrenceville,GA
Summary
Versatile and results-driven professional with extensive experience in property inspection and telecommunications, notably with PRGX. Excelled in enhancing customer satisfaction and streamlining workflows, leveraging skills in data collection and customer service. Proven track record in improving operational efficiency and project profitability through innovative solutions and effective team collaboration.
Overview
29
29
years of professional experience
Work History
Independent Field Inspector
GEO
10.2024 - Current
- Completed thorough written descriptions and took photographs to document conditions.
- Examined relevant documents prior to inspections in order to become acquainted with property features.
- Inspected Letter Delivery,Property Inspection, Property Occupancy Verification and One Attempt field call.
- Made and submitted reports detailing finding and any actions taken.
Delivery Driver
A Number Of Things
08.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Senior Telecommunications Specialist
PRGX
05.2010 - Current
- Championed process improvements initiatives aimed at streamlining workflows while maintaining high-quality standards within the telecom department.
- Managed multiple telecom projects simultaneously, ensuring on-time delivery and successful completion.
- Streamlined communication processes for enhanced customer satisfaction through the timely resolution of service complaints.
- Developed cost-effective solutions to reduce expenses, improving overall project profitability.
- Responded to service requests during and after business hours.
- Worked closely with network administrators and server engineers to deliver quality service.
NOC Analyst
PRGX
08.1996 - Current
- Enhanced overall network performance with regular maintenance and updates.
- Improved incident response times by streamlining the communication process within the team.
- Ensured compliance with industry standards, updating policies and procedures as required.
- Increased customer satisfaction by providing prompt technical support for reported incidents and service requests.
- Provided comprehensive reports on network performance trends, facilitating data-driven decision-making processes for IT management.
Education
High School Diploma -
Louis D Brandice
New York, NY06-1983
Skills
- Deadline oriented
- Data collection
- Property inspection
- Customer service
- MS office
- Photography expertise
- Taking photographs
- GPS routing software
- Inspecting properties
Timeline
Independent Field Inspector
GEO
10.2024 - Current
Delivery Driver
A Number Of Things
08.2024 - Current
Senior Telecommunications Specialist
PRGX
05.2010 - Current
NOC Analyst
PRGX
08.1996 - Current
High School Diploma -
Louis D Brandice
Similar Profiles
Iury Brandao CruzIury Brandao Cruz
Detention Officer at GEODetention Officer at GEO
Macy WatsonMacy Watson
Security Officer at GEOSecurity Officer at GEO
Karen GardnerKaren Gardner
Correctional Supervisor at GEOCorrectional Supervisor at GEO