Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Hollmon

Desoto,United States

Summary

Polite and professional Single Point of Contact Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

17
17
years of professional experience

Work History

Single Point of Contact Consultant

PennyMac Loan Services
06.2020 - 06.2023
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Processed debit and credit card and electronic check payments.
  • Educated customers on company systems, form completion, and access to services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Insurance Sales Agent

Aflac
10.2018 - 04.2020
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Negotiated contracts with clients to establish best coverage with lowest cost.

Single Point of Contact Representative

Ocwen Loan Servicing
04.2006 - 06.2018
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Education

Finance

Southern University And A & M College
Baton Rouge, LA

Skills

  • Training and Development
  • Customer Support
  • Inbound Phone Call Management
  • Verbal and Written Communication
  • Government Regulations
  • Call Center Operations
  • Complex Problem-Solving

Timeline

Single Point of Contact Consultant

PennyMac Loan Services
06.2020 - 06.2023

Insurance Sales Agent

Aflac
10.2018 - 04.2020

Single Point of Contact Representative

Ocwen Loan Servicing
04.2006 - 06.2018

Finance

Southern University And A & M College
Stephen Hollmon