Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Websites
References
Timeline
Generic
STEPHEN HOLLON

STEPHEN HOLLON

Mont Belvieu

Summary

I grew up in Alaska, and at the age of 14, I had the opportunity to work for a friend's dad at his gas station and general repair shop in Soldotna, Alaska. Full-time in the summer and part-time in the winter because of school. I received extensive hands-on training on everything from oil changes to engines and transmissions, brakes and suspension, basic electrical work, etc. My friend's dad took me under his wing and taught me the professional way to work on cars, and that's where my career in the automotive industry began. Throughout the years, I continued to take advantage of many different opportunities that increased my skill level and knowledge, not just on the technician side, but also on the business and management side. I have seen the industry change drastically over the years, and I have continuously tried to stay on top of the current levels of technology. I have a long diagnostic history at all levels related to all areas of a vehicle. My specialty is drivability, electrical, and electronic systems diagnostics, troubleshooting, and repair. I'm highly proficient in all other areas as well. Highly skilled in customer service, sales, and communications. While I do have extensive knowledge, I don't know everything, and I don't want to come across as if I do! I have never met anyone who knew everything in this business! I'm at the point in my life that I feel the need to pass on what I know and have experienced, and I would like to oversee and help technicians and shops become more knowledgeable, as well as more efficient, in all areas of operations. I look forward to an in-person interview that would help you get to know me and the kind of person I am.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Pres./CEO

Hollon Enterprises Inc. (DBA) West Valley Smog
Simi Valley
04.2004 - Current
  • Utilizing my 46 years of hands-on experience in the automotive industry, stemming from Master Technician, Instructor, Service Writer, lower to upper management, customer relations, and a business/shop owner for the last 21 years. I am currently responsible for implementing and/or delegating the following listed tasks, and so much more.
  • Direct company operations to ensure compliance with environmental regulations.
  • Currently, I oversee financial management, including budgeting and forecasting initiatives.
  • Personally led staff training programs to improve team performance and efficiency.
  • Implement the newest available technologies for a streamlined workflow and enhanced service performance.
  • Coordinate and implement marketing campaigns to promote business visibility in the community.
  • Manage customer relations to resolve issues and foster loyalty among clients. Mostly delegated to my general manager.
  • Personally recruited, trained, mentored, and managed employees at all levels within the organization.
  • Developed and implemented strategic business plans to increase company profitability.
  • Established policies and procedures that promoted an ethical, legal, and enjoyable work environment.
  • Oversee the daily operations of the organization and ensure compliance with applicable laws and regulations. Delegated to the General Manager.
  • I have personally performed all tasks associated with daily operations, and came up with the day-to-day procedures that are currently implemented on a daily basis in the most efficient manner possible.

California Smog Technician (Owner)

West Valley Smog
Simi Valley
04.2004 - Current
  • Performed thorough emissions testing and inspections on various gas and diesel vehicle types, per CARB regulations.
  • Advised customers to help them understand the smog test results and requirements. Presented options and solutions to make the vehicle compliant with state regulations.
  • Maintained and calibrated Emissions testing equipment for accurate measurements, including the OPUS OIS, BAR-97 System 3 Dynamometer, 5-gas analyzer, and ESP Global LPFE EVAP system testing equipment.
  • Documented test findings in compliance with state regulations.
  • Resolved customer inquiries and concerns regarding smog testing procedures.
  • Performed various levels of advanced drivability, emissions, electrical, and computer control systems diagnostics, and repairs.
  • Performed vehicle tests and inspections to ensure compliance with state and federal regulations.
  • Analyzed the results of emissions tests to determine a plan of action for necessary repairs, to correct the failure, and to restore normal operation. Installed approved emissions-related components, as required by law, as needed for compliance.
  • Verified that vehicles meet all applicable pollution standards prior to issuing certificates of compliance.

Education

GED -

Soldotna High School
Soldotna, AK
05-1981

Skills

  • Emissions testing
  • Vehicle diagnostics
  • Repair management
  • Technical troubleshooting
  • Customer relationship management
  • Staff training
  • Problem solving
  • Effective communication
  • Quality assurance
  • Electrical systems
  • Fleet management
  • Software updates
  • Air conditioning
  • Vehicle inspections
  • OBD-II systems
  • Suspension systems
  • Fuel systems
  • Heating systems
  • Powertrain systems
  • Engine repair
  • CAN bus systems
  • Performance evaluations
  • Brake systems
  • Schematic interpretation
  • Electronic diagnostics
  • Safety management
  • Workplace safety
  • Safety awareness
  • Standard operating procedures
  • Equipment usage
  • Job estimating
  • Schedule management
  • Staff supervision
  • Adaptability and flexibility
  • Cost control
  • Machine operation
  • Equipment operation
  • Task delegation
  • Operational efficiency
  • Team Training
  • Much Much More

Affiliations

  • My hobbies include, Musician (Guitar & Vocals), Wood Working, Fishing, Hiking, Travel, Bowling, Billiards (Pool), Etc.

Certification

  • ASE Certified Master Technician (Expired 2021) L1 Advanced Engine Performance (Expired 2021) California Smog License, Private Pilot (Fixed Wing Single Engine) Emergency Medical Technician EMT-1 (1981) Misc. Automotive Training Certs. (Too Many to list)

Languages

English
Professional

References

References available upon request.

Timeline

Pres./CEO

Hollon Enterprises Inc. (DBA) West Valley Smog
04.2004 - Current

California Smog Technician (Owner)

West Valley Smog
04.2004 - Current

GED -

Soldotna High School

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STEPHEN HOLLON