Stephen Hooper
Marlow,NH
Overview
16
16
years of professional experience
Work History
Security Shift Supervisor
Allied Universal
Newport, NH
06.2019 - Current
- Supervise a team of 5 or more security officers, ensuring the safety and security of the premises of an ATF regulated site.
- Conduct regular inspections of security equipment, identifying and work to resolve any issues promptly through the client.
- Train new personnel on standard operating procedures, emergency response protocols, and customer service skills.
- Maintained accurate records of incidents, accidents, and daily activities in compliance with company policies.
- Use a proactive approach to identify potential threats or vulnerabilities in the facility's security to the client.
- Respond quickly to alarms or emergencies on-site, taking appropriate actions to ensure the safety of employees and visitors.
- Provided excellent customer service by addressing inquiries from employees or visitors regarding safety measures or procedures in place.
- Monitor surveillance cameras regularly to detect any suspicious activity or policy violations of staff and visitors.
- Conducted regular performance evaluations for security personnel, providing feedback and identifying areas for improvement.
- Investigated incidents involving thefts, property damage or injuries, gathering evidence for internal reporting purposes or legal proceedings if required.
- Assist in scheduling of employees to make sure all shifts are properly staffed.
Construction Engineer
U.S. Army Reserve
Somersworth, NH
03.2010 - 01.2024
- 12N- Construction Engineer, Equipment Operator. Primary skills as an equipment operator.
- Trained in and performed multiple roles. Including site security and safety.
- Leadership, mentoring, and training of junior enlisted.
Shop Manager/Lead Technician
Central Automotive and Tire
Hooksett, NH
01.2014 - 03.2019
- As management, I worked directly with the owner. Assisting in the daily tasks of the facility.
- To include scheduling of employees, and customer needs.
- Worked with suppliers for required supplies.
- Trained new employees on our equipment and customer driven practices.
- I confirmed the customers complaint before any work was performed.
- Then confirmed after any repairs that their complaint was properly diagnosed and repaired.
- As a Technician, I performed diagnosis of vehicle electrical and computer related systems.
- Also performed New Hampshire State vehicle inspections.
Construction Engineer
US Army Inactive Reserve
01.2024
- On inactive non drilling status with the US Army Reserve as an E5/Sergeant until Jan 2027.
- Voluntary reenlistment into the Inactive Reserve.
Timeline
Construction Engineer
US Army Inactive Reserve
01.2024
Security Shift Supervisor
Allied Universal
06.2019 - Current
Shop Manager/Lead Technician
Central Automotive and Tire
01.2014 - 03.2019
Construction Engineer
U.S. Army Reserve
03.2010 - 01.2024