Stephen Huffman

Student intern at Oakland University

• Responsible for creating, maintaining and overseeing food related events on campus for Chartwells dining services.
• Designing new advertising materials such as surveys, posters, flyers, menus, and raising awareness of events using Canva, CapCut, and Microsoft Office for all food services and locations throughout campus.
• Attending in-person events representing Chartwells to promote awareness for student and faculty meal plans, surveys, and upcoming events.
• Enhanced brand awareness by developing and implementing strategic marketing campaigns.
• Assisted in planning and executing successful promotional events, resulting in increased sales leads and brand visibility.
• Increased social media engagement through creative content creation and consistent posting schedules.
• Participated in company meetings to develop innovative ideas for future marketing initiatives.
• Assisted with marketing strategy development to increase public awareness and customer engagement.
• Created media kits and utilized promotional materials to meet specific strategic initiatives.

• Answered phone calls and provided new clients with required paperwork to initiate service
• Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment
• Collected, verified, recorded and processed client demographics, insurance payments and referral information
• Entered referrals into appropriate system based on type of referral obtained
• Interacted with insurance providers to obtain necessary documents to complete registration
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs
• Customer Service and Stocking

• Rotated merchandise and displays to feature new products and promotions
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers
• Established team priorities, maintained schedules and monitored performance
• Answered queries and concerns and assisted customers with product selections
• Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.

• Work closely with University Communications and Marketing department to update on all print and electronic mediums to promote on campus events and student engagement
• Collaborate with several university groups to ensure delivery of consistent messages for new students interested of their academic success and successful transition to the university
• Created engaging content for Pinterest, Facebook and Instagram.

• Prepared and present sales reports to management utilizing internal systems
• Researched and developed recent sales opportunities using existing data from SAP, to develop new customers and business
• Ensure understanding of customer needs and/or perceptions for pricing, fit, form and function
• Supported sales team by uploading cost and pricing information in internal and external systems, such as
• SAP and customer web-based portals {GM, Ford, Honda, Chrysler etc.)
• Maintained and updated data such as pricing, part numbers, in internal systems
• Purchase Order Coordination, Download POs from Customer Portals {GM, Ford,
• Filing FCA, Honda)
• Electronic and hard copy filing of all Customer Purchase Orders
• Processed tooling reimbursement tracking and support to Sales Managers
• Maintained competitor Analysis Tracking.

• Attentively and promptly respond to member needs
• Enter sales transactions for members, including program, service, and product
• Payments
• Process member paperwork, including address changes, member cancellations, new members, electronic funds transfers, and payments
• Articulate knowledge of Lifetime Fitness programs, products, services, current club events, policies, and procedure s
• Interacts with members and guest on a continuous basis to obtain feedback about their experience in the club.