Stephen Hurt
Colorado Springs,CO
Summary
Experienced, personable and friendly shipping professional offering top skills in managing conflicts and problems. Well-versed in legal regulations and requirements relevant to international and domestic freight. Proven skills in maintaining compliant and efficient shipments throughout entire process. Keep customers satisfied by communicating updates and avoiding delays.
Overview
10
10
years of professional experience
Work History
International Export Manager
OL-USA
Westbury , NY
2022.12 - 2023.03
- Lead and develop team members motivating them to provide the highest level of client satisfaction.
- Establish & maintain performance standards with quantifiable objectives.
- Manage staffing to ensure workload balance and consistent team coverage.
- Support team with systems issues/discrepancies, accounting/financial management, cargo claims, disputes, etc.
- Ocean Import, Ocean Export, Air Import and Air Export operations including dangerous goods/hazmat.
- Strong understanding of U.S International regulatory and compliance. CCL (Commerce Control List), EAR (Export Administration Regulations, HTS (Harmonized Tariff Schedule, Schedule B.
- Export AES (Automated Export System)/EEI (Electronic Export Information) filing.
- FMC (Federal Maritime Commission) Filings.
- Coordinated transportation activities, developed transportation relationships and monitored transport costs to facilitate smooth transportation actions.
- Performed data quality and analysis with tracking and tracing to final destination.
- Coordinated pick-up with piers, trucking companies, steamship line and air carriers for timely delivery.
- Streamlined import-export arrangements by maintaining current information and regulations on licenses, tariffs and restrictions.
- Implemented key performance metrics to drive improvement efforts for transportation.
- Transloading.
- Creating international and domestic bills of lading.
International Export Supervisor
C.H. Robinson
Denver , CO
2016.12 - 2022.12
- Lead and develop team members motivating them to provide the highest level of client satisfaction.
- Establish & maintain performance standards with quantifiable objectives.
- Manage staffing to ensure workload balance and consistent team coverage.
- Support team with systems issues/discrepancies, accounting/financial management, cargo claims, disputes, etc.
- Ocean Import, Ocean Export, Air Import and Air Export operations including dangerous goods/hazmat.
- Strong understanding of U.S International regulatory and compliance. CCL (Commerce Control List), EAR (Export Administration Regulations, HTS (Harmonized Tariff Schedule, Schedule B.
- Export AES (Automated Export System)/EEI (Electronic Export Information) filing.
- FMC (Federal Maritime Commission) Filings.
- Coordinated transportation activities, developed transportation relationships and monitored transport costs to facilitate smooth transportation actions.
- Performed data quality and analysis with tracking and tracing to final destination.
- Coordinated pick-up with piers, trucking companies, steamship line and air carriers for timely delivery.
- Streamlined import-export arrangements by maintaining current information and regulations on licenses, tariffs and restrictions.
- Implemented key performance metrics to drive improvement efforts for transportation.
- Transloading.
- Creating international and domestic bills of lading.
International Import-Export Team Lead
FedEx Trade Networks
Denver , CO
2013.09 - 2016.11
- Ocean Import, Ocean Export, Air Import and Air Export operations including dangerous goods/hazmat.
- Strong understanding of U.S International regulatory and compliance. CCL (Commerce Control List), EAR (Export Administration Regulations, HTS (Harmonized Tariff Schedule, Schedule B.
- Export AES (Automated Export System)/EEI (Electronic Export Information) filing.
- FMC (Federal Maritime Commission) Filings.
- Coordinated transportation activities, developed transportation relationships and monitored transport costs to facilitate smooth transportation actions.
- Tracking and tracing to final destination.
- Coordinated pick-up with piers, trucking companies, steamship line and air carriers for timely delivery.
- Transloading.
- Creating international and domestic bills of lading.
Technical Support CAE
Comcast
Denver , CO
2013.05 - 2013.08
- Provides a full range of customer service for Comcast high speed Internet, cable and voice products in a prompt, efficient and professional manner
- Handled customer service issues by providing guidance or escalating for advanced support.
- Advances troubleshoot PC/browser/e-mail/personal web page/connectivity firewall/ router/hub problems and provides customer education to same
- Possesses an excellent knowledge of windows and Macintosh operating systems, internet/IP, web browsers, e-mail and other PC operating and connectivity technologies
- Diagnoses PC hardware, software, operating system and cable modem and cabling issues.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
Education
High School Diploma -
U.S. Job Corps
Clearfield, UT09.1997
C.H. Robinson
Skills
- Supervision & Leadership
- International Shipping
- Domestic Shipping
- Regulatory Compliance
- Product Classification
- Planning & Organizing
- Data Management
- Problem Resolution
- Metric, KPI Reporting
- Training & Development
- Critical Thinking
- Advanced Computer Skills
References
References available upon request.
Accomplishments
- Export compliance trophy, 3 years in a row for the department I supervised at C.H. Robinson.
- My department met or surpassed metrics quarter over quarter consistently.
- Created highly effective trade documents that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Timeline
International Export Manager
OL-USA
2022.12 - 2023.03
International Export Supervisor
C.H. Robinson
2016.12 - 2022.12
International Import-Export Team Lead
FedEx Trade Networks
2013.09 - 2016.11
Technical Support CAE
Comcast
2013.05 - 2013.08
High School Diploma -
U.S. Job Corps
C.H. Robinson
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