STEPHEN HUSSAIN
Orlando
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences by consistently employing service-oriented behaviors. Recognizes the importance of understanding customer desires and goes above and beyond to provide customized solutions that foster loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Consumer Direct Loan Originator
Mutual of Omaha Mortgage
2022.03 - 2023.03
- Providing expert financial advice on reverse mortgages to prospective clients
- Talking by phone and in person to complete application and counseling requirements
- Possessing knowledge of ReverseVision, Microsoft word, Excel, Outlook and PowerPoint presentations
- Maintaining strong Financial Assessment knowledge and how to apply compensating factors to move loans forward
- Successfully meeting and exceeding company production goals set forth by Sales Manager
- Performing sales related activities including taking mortgage loan applications and evaluating borrower eligibility
- Successfully qualifying borrowers for loan programs as well as submitting loans for review
- Setting and efficiently managing client expectations through funding and assisting operations on sales-related issues
Senior Home Lending Advisor
Chase
2017.07 - 2021.02
- Worked directly with the bank to assist homeowners in all aspects of the mortgage application, from purchase to refinance
- Obtained pre-qualifications for homebuyers and refinance customers, presenting solutions to meet their objectives
- Partnered with Relators, non-profits, builders, and in turn used marketing techniques to help their business grow
- Effectively using and maintaining the branch book of business to help drive client mortgages
- Provided recommendations based on financial analysis, product knowledge, and the customer's financial needs and goals
- Coached and mentored branch team members and provided training on products, services, and loan eligibility
- Utilized consultative sales strategies and media advertisements to create an exceptional customer service experience
- Supported borrowers by guiding them through the loan application process and assisting with documentation
- Analyzed and thoroughly evaluated credit reports to discuss if and how action needed to be taken to secure loans
Mortgage Loan Officer
Fifth Third Bank Corp
2013.03 - 2015.08
- Maintained knowledge of available loan products, processing procedures, and underwriting departmental guidelines
- Managed pipeline for all originated loans through closing and completed required management reports and documents
- Established, developed, and maintained relationships with clients to complete the loan process and generate referrals
- Collected appropriate documentation from each applicant and deliver loan package in time frame set by management
- Kept informed of all origination, processing, appraisal, underwriting, and closing requirements for all mortgage loans
- Conducted sales-related activities that enhanced the company's image in the community and raised public awareness
Senior Enrollment Advisor
University of Phoenix
2009.02 - 2012.06
- Assisted potential students with gathering information to make an informed decision regarding educational institutions
- Helped students with educational needs such as course and program selection, class scheduling, and career planning
- Conferred with parents or guardians, teachers, counselors, and administrators to resolve student's academic obstacles
- Processed student applications, including reviewing high school transcripts and official testing scores for admission
- Maintained recruiting operations by following policies and procedures and reporting necessary changes to management
Education
Associates - Psychology
University of Phoenix
01.2016
Bachelor of Arts - Coursework toward
Syracuse University School of Management
01.1993
Skills
- Financial Advice
- Reverse Mortgages
- Client Counseling
- ReverseVision
- Financial Assessment
- Sales Activities
- Loan Applications
- Borrower Eligibility
- Client Expectations Management
- Customer Service
- Relationship Development
- Mortgage Loan Origination
- Product Knowledge
- Financial Analysis
- Team Training
- Loan Application Process
- Credit Report Analysis
- Salesforce
- Quantum
Certification
- 3-Hour TX-SML SAFE State Law Certification, Learn Mortgage, 2022
- 3-Hour MA-SML SAFE State Law Certification, Learn Mortgage, 2022
- 2-Hour TN-SML SAFE State Law Certification, Learn Mortgage, 2022
- 3-Hour SC-SML SAFE State Law Certification, Learn Mortgage, 2022
- 3-Hour PA-SML SAFE State Law Certification, Learn Mortgage, 2022
- 3-Hour FL-SML SAFE State Law Certification, Learn Mortgage, 2021
- MO-SML SAFE State Law Certification, Learn Mortgage, 2022
- Senior Account Executive, Countrywide Home Loans, 2008
- Loan Officer/Assistant Branch Manager, Accredited Home Lenders, 2005 to 2008
- Account Executive, Ambassador Yellow Pages, 2002 to 2005
Timeline
Consumer Direct Loan Originator
Mutual of Omaha Mortgage
2022.03 - 2023.03
Senior Home Lending Advisor
Chase
2017.07 - 2021.02
Mortgage Loan Officer
Fifth Third Bank Corp
2013.03 - 2015.08
Senior Enrollment Advisor
University of Phoenix
2009.02 - 2012.06
Associates - Psychology
University of Phoenix
Bachelor of Arts - Coursework toward
Syracuse University School of Management
- 3-Hour TX-SML SAFE State Law Certification, Learn Mortgage, 2022
- 3-Hour MA-SML SAFE State Law Certification, Learn Mortgage, 2022
- 2-Hour TN-SML SAFE State Law Certification, Learn Mortgage, 2022
- 3-Hour SC-SML SAFE State Law Certification, Learn Mortgage, 2022
- 3-Hour PA-SML SAFE State Law Certification, Learn Mortgage, 2022
- 3-Hour FL-SML SAFE State Law Certification, Learn Mortgage, 2021
- MO-SML SAFE State Law Certification, Learn Mortgage, 2022
- Senior Account Executive, Countrywide Home Loans, 2008
- Loan Officer/Assistant Branch Manager, Accredited Home Lenders, 2005 to 2008
- Account Executive, Ambassador Yellow Pages, 2002 to 2005
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