Nancy Cattano

Improved client satisfaction rates by providing timely communication and updates on loan statuses.

• Structured loans creatively to address unique borrower situations and maximize approval chances without compromising compliance standards.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.
• Provided exceptional customer service throughout entire loan process from initial consultation to closing day.
• Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.

• Attracted new mortgage customers through referrals and realtor relationships and facilitate bank's customers by navigating variety of mortgage products offered
• Nurtured and maintained mutually beneficial relationships with clients to ensure long term loyalty
• Ensured accuracy and completeness by processing of client's loan applications
• Steered significant efforts in managing active loan pipeline to ensure on-time closings
• Addressed and responded to customer questions / requests in prompt manner.

• Attracted new mortgage customers and facilitate bank's customers by navigating variety of mortgage products offered
• Nurtured and maintained mutually beneficial relationships with clients to ensure long term loyalty
• Ensured accuracy and completeness by processing of client's loan applications
• Steered significant efforts in managing active loan pipeline to ensure on-time closings
• Addressed and responded to customer questions / requests in prompt manner.
• Provided exceptional customer service throughout entire loan process from initial consultation to closing day while managing an active pipeline of 125-150 loans.

• Provided exceptional customer service to existing and new customers
• Liaised with potential and current clients to identify lending needs
• Led all originating, taking, and completing detailed loan applications via direct leads
• Discussed eligible loan terms/products with borrower and ensured follow-up communication
• Oversaw all facets of pipeline management to ensure seamless workflow.
• Provided exceptional customer service throughout entire loan process from initial consultation to closing day while managing an active pipeline of 75+ loans.

• Managed pipeline efficiently to meet strict deadlines for loan applications, underwriting, and funding.
• Conducted comprehensive financial analysis on applicants, ensuring accurate assessment of creditworthiness for loans.
• Consistently met or exceeded established sales goals by developing a strong referral network with real estate professionals and past clients.
• Provided exceptional customer service by addressing client inquiries promptly and accurately.
• Negotiated favorable terms for clients during the closing process, securing competitive interest rates and fees.
• Worked with underwriters to fix application problems and resolve issues.
• Processed loan applications and monitored progress from start to finish.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Monitored pipelines to track and log status of loans.