Stephen James
El Paso,TX
Summary
Detail-oriented IT professional skilled in network security management and customer support. Successfully led troubleshooting initiatives and developed security protocols to safeguard sensitive data. Committed to leveraging technical expertise to drive operational excellence and enhance system reliability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior System Network Administrator
Active Duty Army
12.2019 - 04.2026
- Developed and implemented network security protocols, enhancing data protection measures.
- Managed network infrastructure, ensuring high availability and security of systems.
IT Support Specialist
Active Duty Army
Fort Drum, NY
10.2013 - 12.2019
- Provided technical support to end-users, resolving hardware and software issues efficiently.
- Conducted training sessions for staff on new software applications and best practices.
Education
Cyber Security
Thomas Edison State University
Trenton, NJ12-2026
Skills
- IT infrastructure management
- Customer support
- Network security management
- Wireless networking
Certification
Comptia:
- Security +
- Networking +
- A +
- ITF +
Cisco (NetaCad):
- Networking Essential
Professional Certificates:
- Google CyberSecurity
- IBM CyberSecurity Analyst
- IBM IT Project Manager
Security Clearance
- Active Top Secret SC
Timeline
Senior System Network Administrator
Active Duty Army
12.2019 - 04.2026
IT Support Specialist
Active Duty Army
10.2013 - 12.2019
Cyber Security
Thomas Edison State University