Vill Sivoravong
Dallas,TX
Summary
Results-driven Senior System Network Administrator with expertise in network infrastructure management, security implementation, and disaster recovery planning. Skilled in troubleshooting and proactive system monitoring, ensuring optimal performance and high availability. Resourceful in network design, cloud management, and cybersecurity protocols, with a focus on enhancing system reliability. Strong problem-solving abilities and effective communication foster collaboration to achieve organizational goals.
Overview
3
3
Languages
2027
2027
years of professional experience
Work History
Senior System Network Administrator
Fujikoki America Inc
Dallas, TX
03.2011 - 08.2026
- Managed network infrastructure to optimize performance and ensure reliability across systems.
- Configured and maintained routers, switches, and firewalls to ensure security.
- Implemented backup solutions to protect critical data and systems.
- Provided technical support for network-related issues, streamlining troubleshooting processes and improving response times.
- Developed documentation for network configurations and procedures for training purposes.
- Collaborated with teams to plan and execute network upgrades and migrations.
- Monitored network traffic to identify potential issues and resolve them proactively.
- Conducted regular audits of systems to maintain compliance with company policies.
- Assisted in the design of local area networks and wide area networks.
- Implemented security measures to protect data from unauthorized access.
- Planned, coordinated and executed upgrades on existing systems while maintaining minimal downtime.
- Analyzed system logs in order to identify any potential security threats or vulnerabilities.
- Troubleshot network issues such as latency, packet loss, slow speeds.
- Provided technical support for end-users regarding network related queries or problems.
- Managed the installation, configuration and maintenance of servers, routers and switches.
- Developed comprehensive documentation for network configurations and procedures, facilitating training and enhancing operational efficiency.
- Coordinated with vendors and suppliers when procuring new equipment or services related to the network infrastructure.
- Evaluated new technologies in order to recommend improvements that would enhance the current network infrastructure.
- Responded promptly to service outages or other major incidents by diagnosing root cause and implementing corrective actions.
- Implemented security measures such as firewalls and anti-virus software to protect data integrity.
- Performed periodic upgrades on hardware and software components in order to maintain optimal system performance.
- Trained junior staff members on various aspects of networking such as routing protocols, VPN setup.
- Configured virtual private networks for remote users to securely access corporate resources.
- Set up network equipment, ensuring proper configuration and connectivity. user accounts, permissions and passwords and defined network policies and procedures.
- Oversaw storage management, data migration, backups and drive replacements.
- Set up, optimized, and managed network equipment.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Supported, configured, maintained and upgraded customer networks and in-house servers.
- Managed email routing and internal message protocols to support reliable delivery of communications.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Stayed current with emerging technologies and trends, regularly upgrading systems to maintain competitive advantage.
- Implemented and managed VPNs, enabling secure remote access for employees.
- Participated in the planning and execution of IT infrastructure projects, meeting deadlines and budget requirements.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Managed storage solutions, including NAS and SAN, optimizing data accessibility and redundancy.
- Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
- Managed and maintained servers across multiple platforms, ensuring high availability and performance.
- Coordinated with vendors and support teams to resolve technical issues and procure necessary equipment.
- Conducted regular system backups and disaster recovery operations, minimizing data loss during critical failures.
- Provided technical support and training to users, improving system understanding and reducing support requests.
- Diagnosed hardware and system problems, identifying root causes for effective resolution; troubleshot and resolved hardware and system problems.
- Installed security software to protect networks.
- Designed, configured and tested computer hardware and operating system software.
- Configured, monitored and maintained email applications or virus protection software.
- Planned, tested and supported high-availability infrastructures.
- Coordinated with vendors and company personnel to facilitate purchases.
IT Service Desk Engineer / Manager
DFW Technology
Richardson, Texas
2000 - 2011
- Provided technical support for hardware and software issues at DFW Technology for Internal and External IT Service, Consultant, System Design, Implementation and Support.
- Delivered local and remote Tier 3 IT support for hardware and software to company personnel.
- Resolved service desk tickets and prioritized user requests to enhance response time.
- Collaborated with team members to resolve complex technical problems.
- Trained new staff on service desk procedures and software tools.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Used remote login tools to assist clients with technical and product questions.
- Configured network settings for local area networks and wide area networks.
- Collaborated with external vendors to resolve customer queries efficiently.
- Assisted in the installation, configuration and troubleshooting of operating systems and applications.
- Deployed new computers across the organization ensuring all necessary applications were installed correctly.
- Performed regular maintenance tasks such as patching, scanning, backup and recovery processes.
- Implemented security protocols such as firewalls, antivirus solutions and whitelisting rules on devices.
- Installed upgrades to ensure that all systems were running the latest version of software and hardware.
- Participated in IT project planning meetings with internal stakeholders to define requirements and deliverables.
- Tested hardware components such as memory chips, hard drives, CPUs and other peripherals.
- Cultivated strong relationships with customers to ensure high satisfaction levels.
- Managed budget allocation for technology initiatives to ensure resource optimization. and resource allocation for technology initiatives to optimize operational effectiveness.
- Maintained vendor partnerships to secure reliable product and service delivery. to ensure quality service and timely delivery of products.
Education
Bachelor of Science - Information Technology
Ravenhurt University
Online Education01-1999
MCSE Cert - MCSE
SMU
Richardson, TX01-1994
Associate of Applied Science - Electrical Engineering Technology
National Education Center
Dallas, TX01-1992
4 Years Volcational Electronics - Volcational Electronics
Skyline HS
Dallas, TX01-1990
Skills
- Network infrastructure
- IT infrastructure management
- Server administration
- System setup
- Security implementation
- Disaster recovery planning
- Troubleshooting
- Advanced troubleshooting
- Problem resolution
- Data center operations
- Disaster recovery planning
- Network troubleshooting
- Network administration
Languages
English
Full Professional
Thai
Full Professional
Laos
Full Professional
Affiliations
- Sport Contract Instructor, America Badminton Club Manager/Organizer for City of Dallas
Timeline
Senior System Network Administrator
Fujikoki America Inc
03.2011 - 08.2026
IT Service Desk Engineer / Manager
DFW Technology
2000 - 2011
Bachelor of Science - Information Technology
Ravenhurt University
MCSE Cert - MCSE
SMU
Associate of Applied Science - Electrical Engineering Technology
National Education Center
4 Years Volcational Electronics - Volcational Electronics
Skyline HS