Summary
Overview
Work History
Education
Skills
Websites
Certification
Quote
Work Preference
Timeline
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Stephen Jarrell

Stephen Jarrell

Milford,CT

Summary

Dynamic Director | Strategic IT Leadership | Business Transformation

Experienced Engineering and Operations Leader proficient in managing all aspects of Enterprise Infrastructure Systems with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.

Overview

25
25
years of professional experience
17
17
Certification

Work History

Security Engineering

Axiom Technology Group at United Airlines
01.2023 - Current
  • Collaborated with diverse business partners to design and implement robust security policies, controls, and Standard Operating Procedures (SOPs) to fortify UAL Infrastructure components
  • Performed complex system administration and security engineering efforts such as CAC enablement, STIG remediation and advanced GPO implementation.
  • Facilitated preparation for FAA audits of new equipment and associated controls
  • Mentored junior engineers, providing guidance on best practices in network security engineering and management.
  • Ensured compliance with safety regulations through thorough inspections of access points and security equipment.
  • Partnered with PwC to align security controls and policies with NIST 800-53, CIS, and PCI-DSS standards.

Director - Cloud and Infrastructure Operations

Alkermes Inc.
06.2022 - 07.2023
  • Oversaw a direct workforce of 6 and 120 additional offshore employees to provide follow-the-sun assistance.
  • Leveraged numerous MSPs for both architecture and implementation/support.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed and implemented global strategies for infrastructure operations, cloud, storage, virtualization, databases, monitoring, and networking.
  • Minimized data protection costs by 60% within the first three months by renegotiating contracts as well as saved over 20% of the overall IT budget for 2023.
  • Reduced average backlog of Incidents, Requests, and Changes by 40% through weekly metric reviews and instruction with MSP.
  • Refined team dynamics and improve morale through a strategic set of personnel changes and team activities.

Associate Director - Global Infrastructure Services

Alexion Pharmaceuticals
01.2021 - 06.2022
  • Led teams of up 250 personnel, supervising daily performance as well as training and improvement plans.
  • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
  • Assisted senior leadership in managing all aspects of operations.
  • Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
  • Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
  • Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
  • Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.

Senior Manager - Service Delivery/Infrastructure

Alexion Pharmaceuticals
11.2018 - 12.2020
  • Oversaw installation and maintenance of enterprise-class computer hardware and software.
  • Evaluated computing demands and system requirements by consulting with technicians, users, and management.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Implemented and developed operational standards, policies and procedures.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Hired and mentored well-qualified staff to ensure organizational development and growth.
  • Maintained computer systems to assure smooth running and safety from illegal access.
  • Decreased Technical debt by 50% during the first year and developed business partners.
  • Updated data protection by transitioning from NBU to Cohesity.

Manager - Storage & Filesystems

Radian Mortgage
01.2018 - 11.2018
  • Managed a seven-person team of storage architects, engineers, and administrators.
  • Performed operations necessary to run robust installations of both Citrix / Zen desktop and VMware Horizon.Maintained storage environment comprised of NetApp, Pure Storage, EMC, Compellent, 3par, and Nimble Arrays daily.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Ensured corporate-wide data protection through utilization of NetBackup, while delivering all file services.
  • Introduced Purpose built and distinctive technologies to enhance the storage environment.

Operations Team Lead

Clayton Holdings
01.2010 - 12.2017
  • Oversaw daily engineering, deployment, and support for all end-user workspaces (desktop, laptop, tablet, thin client and VDI)
  • Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
  • Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
  • Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
  • Developed strong partnerships with internal stakeholders that contributed significantly towards achieving broader company objectives.
  • Championed continuous improvement initiatives within the team, promoting a culture of innovation and excellence in operations management.
  • Performed various duties, such as creating standard Images for Windows 7/8/8.1/10, software packaging, and security patching, while developing all workflows and procedures for the entire environment
  • Managed inventory of all corporate EUC hardware, software, and services
  • Implemented the use of VDI and saved over $120K per year in lost hardware
  • Directed a team of two engineers and five PC technicians spread across five sites.

Education

Master of Business in Information Technology Management -

Western Governors University

Bachelor of Information Technology - Networking and Microsoft Technologies -

Capella University
Minneapolis, MN

Certificate program – Blockchain Essentials -

Cornell University
Ithaca, NY

Skills

  • IT Operations Management

  • Program/Project Management

  • Strategic Planning & Execution

  • Innovative Technologies & Solutions

  • Process Optimization

  • Budgeting/Forecasting

  • Regulatory Compliance

  • Cost Control & Reduction

  • Mergers & Acquisitions

  • Infrastructure Management

  • Leadership/Team Engagement

  • Vendor/Stakeholders Management

  • VMware Cloud

  • Amazon Web Services

  • Azure

  • Active Directory

  • VMware

  • Linux

  • Microsoft Windows

  • NetApp

  • Pure Storage

  • EMC

  • Nutanix

  • Cohesity

  • Rubrik

  • NetBackup

  • Microsoft SQL Server

  • O365

  • Okta

  • SailPoint

  • Service Now

  • Ivanti

  • Qualys

  • Crowd Strike

  • Oracle

  • Zerto

  • Veeam

  • Network Security Engineering

  • Cybersecurity risk

  • Teamwork and Collaboration

  • Customer Service

  • Problem-Solving

Certification

  • Certified Information Systems Security Professional (CISSP) - October 2020
  • VMware Certified Professional 6.5 - Data Center Virtualization - April 2018
  • Microsoft Certified Solutions Expert – Cloud Platform and Infrastructure - Sept. 2016
  • VMware Certified Professional 6 – Data center Virtualization - January 2016
  • VMware Certified Professional 6 – Desktop and Mobility - April 2016
  • NetApp Certified Data Administrator - October 2014
  • VMware Certified Associate - Data Center Virtualization - January 2014
  • VMware Certified Professional 5 - Data Center Virtualization - January 2014
  • Microsoft Certified Solutions Expert - October 2013
  • Microsoft Certified Solutions Associate – Windows Server 2012 - October 2013
  • Microsoft Certified Solutions Associate – Windows Server 2008 - April 2012
  • Microsoft Certified Solutions Associate – Windows 7 - April 2012
  • Microsoft Certified IT Professional – Desktop Technician - January 2012
  • Microsoft Certified IT Professional – Enterprise Administrator - August 2009
  • Microsoft Certified IT Professional – Server Administrator - August 2009
  • MCTS: Windows Server 2008 Active Directory Configuration - August 2009
  • MCTS: Windows Server 2008 Network Infrastructure Configuration - August 2009
  • MCTS: Windows Server 2008 Applications Infrastructure Configuration - August 2009
  • Microsoft Certified Systems Engineer – Windows 2003 - July 2004
  • Microsoft Certified Systems Administrator – Windows 2003 - July 2004
  • Microsoft Certified Systems Engineer – Windows 2000 - May 2003
  • Microsoft Certified Systems Administrator – Windows 2000 - May 2003
  • Microsoft Certified Professional - May 2003

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Company CulturePersonal development programsStock Options / Equity / Profit SharingCareer advancementHealthcare benefitsFlexible work hours

Timeline

Security Engineering

Axiom Technology Group at United Airlines
01.2023 - Current

Director - Cloud and Infrastructure Operations

Alkermes Inc.
06.2022 - 07.2023

Associate Director - Global Infrastructure Services

Alexion Pharmaceuticals
01.2021 - 06.2022

Senior Manager - Service Delivery/Infrastructure

Alexion Pharmaceuticals
11.2018 - 12.2020

Manager - Storage & Filesystems

Radian Mortgage
01.2018 - 11.2018

Operations Team Lead

Clayton Holdings
01.2010 - 12.2017

Master of Business in Information Technology Management -

Western Governors University

Bachelor of Information Technology - Networking and Microsoft Technologies -

Capella University

Certificate program – Blockchain Essentials -

Cornell University

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Stephen Jarrell