Stephen Johnson
Palm City
Summary
Dynamic service professional with a proven track record at West End Restaurants, excelling in customer service and restaurant management. Adept at enhancing guest experiences through effective problem resolution and food safety practices. Skilled in upselling premium products, driving sales, and ensuring a clean, inviting environment for patrons.
Overview
13
13
years of professional experience
Work History
Service Crew Member
West end restaurants
Palm Beach Gardens
04.2016 - Current
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Responded quickly to customer complaints and used diplomatic communication to initiate problem resolution.
- Replenished supplies in areas throughout kitchen and dining rooms for customer satisfaction.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Delivered food and drink items quickly to help minimize customer wait times.
- Served many guests per day in busy setting by delivering exceptional service and support to every person.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Operated kitchen equipment safely to prepare meals for customers efficiently.
- Unloaded deliveries, stocked and rotated products and monitored inventory to confirm sufficient food and supplies on hand.
Bartender
Brio Italian
Palm Beach Gardens
03.2012 - 03.2017
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Upsold customers from shelf to premium brands to help boost sales.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
Palm Beach State College
Lake Worth, FL06-2028
Skills
- Restaurant management
- Customer service
- Food safety practices
Timeline
Service Crew Member
West end restaurants
04.2016 - Current
Bartender
Brio Italian
03.2012 - 03.2017
Associate of Arts - Hotel, Motel, And Restaurant Management
Palm Beach State College