Stephen J. Venneri
Blacklick,OH
Summary
To obtain a position where I can best utilize the skills I have acquired through my affiliation with the HVAC industry.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
35
35
years of professional experience
Work History
Account Manager
Wolff Bros. Supply, Inc.
Whitehall, OH
08.2023 - Current
- Responsible for Columbus territory HVAC/American Standard contractors
- Focus has been building relationship with long standing customers as well as new Contractors. I pride myself on customer satisfaction, and driving revenue growth.
HVAC Quotes
Wolff Bros. Supply, Inc.
Whitehall, OH
05.2018 - 08.2023
- Responsible for residential and commercial quotes in the Columbus market.
- Provide quote, submittals, and answer any questions pertaining to project.
- Place and track orders for customers. Work with factory to ensure timely delivery of equipment, and provide information to contractors.
- Work with the TM to help grow the territory.
Inside Sales Specialist
Trane Company
Columbus, Ohio
09.2004 - 05.2018
- After initial contact with customer, I am responsible for entire project, including specifications, pricing, and ensuring all equipment is ordered and shipped in a timely manner
- I am responsible to see that customer gets required submittals for the particular project completed
- I assist territory managers with questions or concerns they may have dealing with their customers
- I have established an excellent rapport with our customers, and they have commented to management on my courtesy and efficiency.
Customer Service Representative
United Automatic Heating Supply
Streetsboro, OH
01.1995 - 01.2004
- IWD – Trane HVAC Equipment, After starting as a driver for United Automatic, I was promoted to Customer Service Representative, answering all incoming calls from customers
- As part of my position, I handled phone orders, pulled orders for customer walk-ins and truck deliveries, received and stocked incoming factory shipments, processed UPS orders, and all of the miscellaneous responsibilities required of a customer service rep.
Security Police Specialist
U.S. Air Force Active Duty
Pope AFB, NC
11.1990 - 11.1994
- My responsibilities were those generally associated with civilian police officers
- These included traffic control, protection of government property, screening visitors to the base, etc.
Education
Certification - HVAC Servicer/Installer
ETI Technical College
Niles, OHCertification - undefined
MTC Peace Officer Academy
Niles, OHHigh School Diploma - undefined
Howland High School
Warren, OH06-1989
Timeline
Account Manager
Wolff Bros. Supply, Inc.
08.2023 - Current
HVAC Quotes
Wolff Bros. Supply, Inc.
05.2018 - 08.2023
Inside Sales Specialist
Trane Company
09.2004 - 05.2018
Customer Service Representative
United Automatic Heating Supply
01.1995 - 01.2004
Security Police Specialist
U.S. Air Force Active Duty
11.1990 - 11.1994
Certification - undefined
MTC Peace Officer Academy
High School Diploma - undefined
Howland High School
Certification - HVAC Servicer/Installer
ETI Technical College