Stephen Keech
Lansing,KS
Summary
Customer-focused technical support professional with experience in product education, troubleshooting, sales, and field operations. Skilled at understanding customer needs, resolving issues, and explaining complex products in a clear and approachable way. Experienced working with technical systems, documenting solutions, and providing reliable support in fast-paced environments. Strong communicator with a proven ability to learn new technologies quickly, collaborate with teams, and deliver excellent customer experiences.
Driven by a lifelong passion for aviation and technology, I am eager to bring my problem-solving skills, customer service experience, and enthusiasm for aviation products to a Product Support Specialist role. I take pride in helping people overcome challenges and getting them back to doing what they enjoy.
Overview
6
6
years of professional experience
Work History
Sales Representative / Field Crew Member
Renovating KC
Lenexa, KS
07.2025 - 07.2026
- Managed loading, unloading, transportation, and organization of materials, promoting clean and efficient job sites for each construction phase.
- Coordinated with supervisors, subcontractors, and team members to ensure projects met deadlines while upholding high-quality workmanship.
- Supported installation, repair, and finishing of building materials, contributing to successful project completions.
- Safely operate and maintain hand tools, power tools, and job site equipment while following company safety standards and OSHA guidelines.
Porter
Northtowne Hyundai
Gladstone, MO
01.2025 - 07.2025
- Prepare vehicles for customer delivery by washing, fueling, inspecting, and ensuring they are clean, presentable, and ready on time.
- Transported, parked, and organized new and pre-owned vehicles throughout dealership lot, service drive, and showroom to ensure an orderly appearance.
- Assisted service and sales departments by moving customer vehicles, supporting inventory management, and coordinating vehicle staging for efficient operations.
- Provided friendly assistance to customers during vehicle pickups and drop-offs by greeting guests and facilitating smooth vehicle transitions.
- Perform routine lot maintenance, including keeping parking areas clean, monitoring vehicle conditions, and reporting any damage or maintenance concerns.
Sales Representative
Hague Quality Water
Olathe, KS
09.2024 - 12.2024
- Generated new business through company-provided leads, referrals, and networking, successfully following up with prospective customers to convert leads into sales.
- Developed and maintained relationships with residential customers through in-home consultations, recommending customized water treatment solutions to meet individual needs.
- Prepared and presented product demonstrations, pricing proposals, and financing options, effectively guiding customers through the sales process to ensure informed decisions.
- Educated homeowners on water quality concerns, product features, and the benefits of water softeners, filtration systems, and related services.
- Consistently meet or exceed sales goals by providing exceptional customer service, maintaining detailed sales records, and coordinating with installation and service teams to ensure customer satisfaction.
Package Delivery Associate
First 2 U Logistix LLC
Shawnee, KS
05.2024 - 08.2024
- Delivered packages daily for Amazon in Kansas City area, ensuring timely and accurate service.
- Delivered packages efficiently to various locations within designated timeframes.
- Maintained accurate delivery logs and records for all shipments.
- Inspected vehicles daily to ensure safety and compliance standards were met.
Sales Representative
Cutco Cutlery
Lenexa, KS
03.2020 - 07.2020
- Generated new business through prospecting, referrals, and direct outreach while maintaining strong customer relationships.
- Managed the full sales process, including scheduling appointments, presenting solutions, handling objections, and closing sales.
- Conducted personalized product demonstrations and consultations to educate customers on CUTCO products and tailor solutions to their needs.
- Followed up with clients to address concerns and ensure satisfaction, enhancing customer loyalty and retention.
- Honed communication, negotiation, and time-management skills to consistently meet and exceed sales goals.
Education
Associate of Arts - Business Administration, Management & Accounting
Highland Community College
Highland, KS05-2022
Some College (No Degree) - Business Marketing & Communication
William Jewell College
Liberty, MOSkills
- Sales strategies
- Lead generation
- Customer relationship management
- Customer relationship building
- Customer engagement
- Sales forecasting
- Market analysis
- Product knowledge
- Product specifications
- Product training
- Customer inquiries
- Problem-solving
Timeline
Sales Representative / Field Crew Member
Renovating KC
07.2025 - 07.2026
Porter
Northtowne Hyundai
01.2025 - 07.2025
Sales Representative
Hague Quality Water
09.2024 - 12.2024
Package Delivery Associate
First 2 U Logistix LLC
05.2024 - 08.2024
Sales Representative
Cutco Cutlery
03.2020 - 07.2020
Associate of Arts - Business Administration, Management & Accounting
Highland Community College
Some College (No Degree) - Business Marketing & Communication
William Jewell College