Stephen Kelly
Amityville,NY
Summary
Dynamic professional with extensive hands-on experience in team collaboration and a track record of achieving positive outcomes. Renowned for adaptability, creativity, and a results-oriented mindset, with proven talent for navigating complex challenges. Dedicated to making meaningful contributions and advancing organizational goals through strong problem-solving skills and a proactive approach to new tasks. Eager to leverage these strengths in a forward-thinking environment that values innovation and growth.
Overview
5
5
years of professional experience
Work History
Shipping Material Handler
FedEx
01.2023 - Current
- Managed vendor relationships to ensure timely delivery of services and resolutions of any issues that arose.
- Collaborated with warehouse staff to streamline order fulfillment procedures and enhance productivity.
- Trained new drivers on operational protocols, safety practices, and efficient delivery methods.
- Utilized customer relationship management systems to track interactions and enhance service delivery.
- Coordinated loading and unloading processes to ensure efficiency and compliance with safety protocols.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Handled day-to-day shipping and receiving overseeing more than 190 packages per day.
Order Processing Specialist
Newark Windustrial
10.2021 - 12.2022
- Processed and verified customer orders using ERP systems for accuracy and efficiency.
- Assisted in developing order processing protocols that improved workflow efficiency.
- Resolved customer inquiries regarding order status and discrepancies promptly.
- Trained new team members on order management software and best practices.
- Conducted quality checks daily on 20 outgoing orders to ensure compliance with company standards.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
Lab Transporter
Bio-Reference Laboratories
01.2021 - 09.2021
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
- Increased operational efficiency with thorough documentation of transport logs, mileage records, and fuel consumption.
Education
Associate in Science - Business Administration
Bergen Community College
Paramus, NJ12.2020
Skills
- Regulatory compliance
- Data analysis
- Attention to detail
- Multitasking Abilities
- Team collaboration
- Time management abilities
- Microsoft Excel
- Punctual and reliable
- Client relationship management
- Complex Problem-solving
Timeline
Shipping Material Handler
FedEx
01.2023 - Current
Order Processing Specialist
Newark Windustrial
10.2021 - 12.2022
Lab Transporter
Bio-Reference Laboratories
01.2021 - 09.2021
Associate in Science - Business Administration
Bergen Community College