Stephen Kichler
Gulf Shores,AL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Boat Tour Captain
Hudson Marina Of Orange Beach
Orange Beach, AL
04.2021 - 05.2023
- Thoroughly inspected boats before each embarkment to verify maximum safety
- Drove customers around orange beach Bay Area and gave a descriptive tour of the area
- Worked with customers to make sure they had a safe and enjoyable trip
- Operated a vessel safely and within all boating laws
Retail
Hooked Up Bait And Tackle
Gulf Shores
02.2018 - 05.2023
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Answered incoming calls and emails to provide product information, features and benefits.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Lifeguard
City Of Gulf Shores
Gulf Shores
04.2019 - 04.2021
- Educated patrons on safety protocols and enforced safety rules.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Responded to emergency situations in a timely, efficient manner.
- Provided friendly customer service to guests and addressed concerns.
- Shared tips with patrons on swimming techniques and strength training.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Senior Logistics Account Executive
TQL
Spanish Fort, AL
05.2023 - Current
- Thoroughly inspected boats before each embarkment to verify maximum safety
- Drove customers around orange beach Bay Area and gave a descriptive tour of the area
- Worked with customers to make sure they had a safe and enjoyable trip
- Operated a vessel safely and within all boating laws
Education
No Degree - Engineering
Coastal Alabama Community College
Bay Minette, ALSkills
- Time Management
- Business Growth
- Microsoft Excel
- Route Navigation Software
- Client Support
- Reading Comprehension
- Team Communication
- Maintain Safety
- Emergency Equipment Knowledge
- Equipment Maintenance
- Marine Safety Procedures
- GPS Expertise
- Marine Regulations and Policies
- Service Quality
- Microsoft Word
- Critical Thinking
- Profit Margins
- Logistics operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets..
- Collaborated with team of 10 in the development of NV Energy
Certification
- First Aid/CPR Certified
Timeline
Senior Logistics Account Executive
TQL
05.2023 - Current
Boat Tour Captain
Hudson Marina Of Orange Beach
04.2021 - 05.2023
Lifeguard
City Of Gulf Shores
04.2019 - 04.2021
Retail
Hooked Up Bait And Tackle
02.2018 - 05.2023
No Degree - Engineering
Coastal Alabama Community College