Stephen Kozekwa
League City,TX
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Ceremonial Guardsmen, ARO Manager
US Navy
2019.05 - 2023.08
- Led training programs to enhance team performance and skill development in diverse environments.
- Managed logistics and supply chain activities, optimizing resource allocation and utilization.
- Maintained professional, organized, and safe environment for employees and patrons.
- Mentored junior personnel, promoting knowledge sharing and professional growth within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Server
Local Pour
2017.08 - 2019.05
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously, prioritizing tasks to enhance workflow efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new servers on menu knowledge, customer interaction techniques, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Buffalo Wild Wings
2015.02 - 2017.08
- Implemented upselling techniques, increasing average check totals through strategic recommendations.
- Resolved guest complaints swiftly, maintaining a positive dining experience and fostering loyalty.
- Assisted in managing inventory levels of beverages and supplies, optimizing stock availability for service needs.
- Participated in team meetings to discuss service improvements and operational best practices, driving overall performance enhancements.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Bagger and Cashier
Kroger
2013.08 - 2015.02
- Ensured accurate bagging of groceries, prioritizing customer satisfaction and efficiency.
- Collaborated with team members to maintain a clean and organized work environment.
- Adapted quickly to high-volume periods, maintaining speed and accuracy in service delivery.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Maintained customer satisfaction by assisting with carrying out goods.
Education
Bachelor's in Business Managment - Business Management
University of Houston Clear Lake
Houston, TX2026-12
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Coaching and mentoring
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Scheduling and coordinating
- Problem-solving aptitude
Timeline
Ceremonial Guardsmen, ARO Manager
US Navy
2019.05 - 2023.08
Server
Local Pour
2017.08 - 2019.05
Server
Buffalo Wild Wings
2015.02 - 2017.08
Bagger and Cashier
Kroger
2013.08 - 2015.02
Bachelor's in Business Managment - Business Management
University of Houston Clear Lake