Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Kung

Denver,CO

Summary

Professional with solid background in management and operations, and always excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

20
20
years of professional experience

Work History

Assistant General Manager

Hudson Groups
01.2021 - 12.2024
  • Implemented, championed, and enforced business and leadership initiatives, directives, policies, procedures, best practices, and programs, as Store Manager for four stores at the Denver airport.
  • Analyzed and monitored key performance indicators (KPI's) to track each store's performance and identify areas for improvements.
  • Monitored the training process for new hire on company's culture, product knowledge, selling practices, and other associate responsibilities, holding all associates accountable to own goals.

Department Manager

Diego-Pelicer Dispensary
06.2017 - 12.2020
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.

Department Manager

Macy's Department Store
06.2014 - 05.2017
  • Responsible for the comprehensive risk management strategy, mitigating potential obstacles to departmental success.
  • Trained staff on proper procedures in loss prevention, minimizing shrinkage by implementing effective security measures.

General Manager

Alldigital Computers & Wireless
02.1996 - 05.2014
  • Authorized Dealer for T-Mobile, Cricket, AT&T, IBM, HP, Apple Computer, DirecTV, DISH Network.
  • Delivered the best customer experience with a '2-2-2' follow-up system, resulting in a churn rate of less than 0.2%.
  • Increased sales through consultative conversations and exceeded Apple Computer's sales goal by 400%.

Education

Master of Science (MS) - Biomedical Engineering

University of Texas
Austin, TX

Bachelor of Science (BS) - Electrical Engineering

Washington State University
Pullman, WA

Skills

  • Sales & Retail Management
  • Customer Service
  • Strategic & Operations Planning
  • Product Positioning & Launch
  • Budget & Cost Controls
  • Continual Improvement Process
  • Business Development B2B/B2C
  • Profit Strategy
  • Employee Empowerment
  • Market Development
  • Business Modeling
  • P & L Responsibility

Timeline

Assistant General Manager

Hudson Groups
01.2021 - 12.2024

Department Manager

Diego-Pelicer Dispensary
06.2017 - 12.2020

Department Manager

Macy's Department Store
06.2014 - 05.2017

General Manager

Alldigital Computers & Wireless
02.1996 - 05.2014

Master of Science (MS) - Biomedical Engineering

University of Texas

Bachelor of Science (BS) - Electrical Engineering

Washington State University

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Stephen Kung