Stephen Lacroix
Walmart DC
East Bernstadt,KY
12
years of professional experience
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with years of experience working in busy environments.
Work History
Warehouse Worker
7 Years 1 Month- Operated forklifts and pallet jacks to efficiently transport goods within warehouse environment.
- Managed inventory levels by conducting regular stock checks and updating records accurately.
- Collaborated with team members to optimize workflow and enhance overall productivity.
- Implemented safety protocols resulting in reduced workplace accidents and improved compliance.
Customer Service Manager
1 Year 9 Months- Led customer service team to enhance overall client satisfaction through streamlined communication strategies.
- Developed training programs for staff to improve product knowledge and customer engagement techniques.
- Implemented feedback mechanisms to gather customer insights, driving continuous process improvements.
- Analyzed service metrics to identify trends, enhancing response times and service delivery efficiency.
Customer Service Representative
2 Years- Managed high-volume call queues while maintaining exceptional service quality standards.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and ensure follow-up actions were completed promptly.
Education
Associate of Science - Graphic Design
Skills
Packaging and labeling
Picking and packing
Self-motivated and disciplined
Cleaning and organizing
Attention to detail
Problem-solving
Data entry
Quality control
Multitasking and organization
Timeline
Warehouse Worker
Walmart DC
07.2019 - CurrentRead More
Customer Service Manager
Cash Express, LLC
08.2017 - 05.2019Read More
Customer Service Representative
General Dynamics
01.2015 - 01.2017Read More
International Academy of Design And Technology
Associate of Science from Graphic Design
Read More