Stephen Lawrence
Palm Coast
Summary
Results-driven Director of Operations with a proven track record in streamlining processes and driving revenue growth. Expertise in strategic planning, cost control, and operational oversight to enhance efficiency and achieve business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Operations/Licensed General Contractor
Acanthus Construction
Palm Coast, FL
01.2024 - Current
- Streamlined project management processes to enhance operational efficiency across multiple construction sites.
- Implemented quality control measures to ensure compliance with safety standards and regulatory requirements.
- Coordinated cross-functional teams to optimize resource allocation and improve project timelines.
- Developed and maintained comprehensive project documentation for accountability and transparency.
- Oversaw procurement processes, negotiating contracts with suppliers to reduce costs while maintaining quality standards.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Handled escalated complaints professionally, aiming for resolution while maintaining brand reputation and trust.
- Monitored financial performance, identifying variances and implementing corrective actions.
Real Estate Agent
Coldwell Banker
Lake Mary, FL
03.2021 - 09.2023
- Facilitated property showings, providing clients with comprehensive market insights and tailored recommendations.
- Developed and maintained strong client relationships through effective communication and personalized service.
- Navigated complex negotiations, ensuring favorable outcomes for clients during transactions.
- Conducted market analyses to determine property values and identify emerging trends in local real estate markets.
- Mentored junior agents on effective sales techniques and market strategies to improve team performance.
- Hired and oversaw subcontractors to meet customer's financial budget and managed to completion.
Real Estate Agent
Robert Slack
Orlando, FL
04.2018 - 03.2021
- Collaborated with marketing teams to create targeted promotional materials for listings, enhancing visibility and engagement.
- Streamlined transaction processes by implementing efficient documentation practices, reducing turnaround times for closings.
- Led open house events, showcasing properties while engaging potential buyers in meaningful conversations about their needs.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Hired and oversaw subcontractors to meet project and customer's needs.
Education
High School Diploma -
Chatsworth High School
Chatsworth, CASkills
- Operational efficiency
- Operations oversight
- Operations management
- Strategic planning
- Strategic planning and execution
- Business management
- Cost control
- Staff management
- Customer service
- Goal setting
- Direct sales
- Financial planning
Certification
Licensed Certified General Contractor
Licensed Real Estate Agent
Timeline
Director of Operations/Licensed General Contractor
Acanthus Construction
01.2024 - Current
Real Estate Agent
Coldwell Banker
03.2021 - 09.2023
Real Estate Agent
Robert Slack
04.2018 - 03.2021
High School Diploma -
Chatsworth High School
International Diamond Society Coldwell Banker
In 2021 I was given an award for being in the top 2% of Real Estate Sales Agents worldwide for Coldwell Banker.